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Customer Service Manager
2 months ago
USA-NY-Yonkers-Vrendenbrugh Ave & Xavier Dr
Store Code:
SS - Human Resources Brands (2765628)
At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day.
We are seeking an experienced and motivated Customer Service Manager to join our team. In this role, you will be responsible for overseeing the recruitment, hiring, and development of the store team, ensuring excellent customer service, and managing store operations. If you are a skilled leader with a passion for delivering exceptional service and driving team success, we want to hear from you.
Responsibilities:
Lead the recruitment, hiring, and orientation process for store hiring, promoting diversity and maintaining a high level of talent within the department. Oversee front-end operations, including online pick-up and cash office management, to ensure efficient and accurate transactions and the highest level of customer service. Foster positive relationships with the local community and customers, representing our store in a professional and engaging manner. Conduct interviews, coordinate training programs, and collaborate with other managers to ensure the successful onboarding and development of associates. Monitor and document associate performance, implementing action plans to address any performance issues and supporting their professional growth. Analyze store turnover figures and collaborate with department managers to develop strategies for retention and engagement. Provide coaching and counseling to associates, resolve customer issues, respond to donation requests, and coordinate local community events and fundraising initiatives. Cultivate a culture of excellence in customer service, setting the standard for best-in-class service across the store. Manage daily store operations, including sales, profitability, compliance, sanitation and safety, merchandising, payroll, and administration. Qualifications:
1-3 years of supervisory/leadership experience; preferably in retail, grocery, or a related field. High School diploma or GED required, bachelor's or associate degree preferred. Highly motivated, results-oriented, and a self-starter with a proven track record of success. Strong ability to influence and communicate effectively across different functions. Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously. Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals. Exceptional written and verbal communication skills. High level of customer service skills, with a genuine passion for exceeding customer expectations. Creative and strategic thinking abilities to drive innovation and continuous improvement. Effective organizational and time management skills to ensure efficient operations. Benefits:
We offer a comprehensive benefits package, including:
401(k) retirement plan. Dental insurance. Health insurance. Paid time off. Tuition reimbursement. Experience Level:
Minimum of 2 years of relevant experience. If you are interested in joining our team and contributing to our continued success, please submit your application today. We look forward to reviewing your qualifications.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Job Requisition:
387327_external_USA-NY-Yonkers_7102024
