Customer Service Specialist

2 weeks ago


Yonkers, United States Suburban Pest Control Full time $18 - $23
Join Our Team as a Customer Service Specialist at Suburban Pest Control
Are you passionate about providing top-notch customer service and eager to make a difference in people’s lives? At Suburban Pest Control, we’re looking for a dedicated and enthusiastic Customer Service Specialist to be the friendly voice our customers rely on. In this role, you’ll be the first point of contact, helping clients find effective solutions to their pest problems and ensuring their homes and businesses remain pest-free. If you thrive in a dynamic environment and love solving challenges, we want to hear from you
Suburban Pest Control is an innovative company in the Westchester County and NY Metro area; we are committed to providing the best solution to a pest-free environment.

Qualifications:
  • High school diploma or equivalent; college degree preferred
  • Proven customer support experience or experience in a related role
  • Excellent communication and interpersonal skills
  • Ability to remain calm and professional in stressful situations
  • Strong problem-solving skills and ability to multitask effectively
  • Familiarity with CRM systems and practices
  • Proficient in using Microsoft Office tools and other relevant software
  • Ability to adapt to changing processes and procedures
  • Proactive and self-motivated with a high level of initiative

Responsibilities:
  • Address customer inquiries and resolve complaints via various channels (phone, email, chat, etc.)
  • Provide accurate, valid, and complete information to customers
  • Handle customer issues and escalate to appropriate departments if necessary
  • Ensure customer satisfaction by building rapport and maintaining a positive and professional attitude
  • Take ownership of customer concerns and follow through to resolution
  • Keep accurate records of customer interactions and transactions
  • Collaborate with cross-functional teams to improve customer support processes
  • Meet and exceed individual and team performance goals
  • Stay up-to-date with product knowledge and company information to provide accurate assistance to customers
  • Continuously improve customer service skills and knowledge through ongoing training and development opportunities. 

Please click the link below to apply directly on our site.
suburbanpestcontrol.hrmdirect.com

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