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Customer Service Ambassador
2 months ago
We are a strategic consulting firm specializing in revenue growth and brand exposure for our clients. Our team is dedicated to delivering innovative solutions that drive business results.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and marketing team, you will play a critical role in executing our marketing and sales strategies, building strong relationships with clients, and driving business growth.
Key Responsibilities:
- Develop and maintain strong relationships with clients to understand their needs and preferences
- Provide exceptional customer service and support to clients, responding to inquiries and resolving issues in a timely and professional manner
- Collaborate with the sales team to identify new business opportunities and develop targeted sales strategies
- Stay up-to-date on product knowledge and market trends to effectively communicate the value proposition to clients
- Participate in regular training sessions to enhance product knowledge and sales skills
- Contribute to the development of sales and marketing materials, including sales scripts and client presentations
Requirements:
- Bachelor's degree in Business, Marketing, or a related field
- 1-2 years of experience in a customer-facing role, preferably in sales or marketing
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and creatively
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Proficiency in Microsoft Office and other sales and marketing tools