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SAP Support Manager

4 months ago

Westminster, United States Bertelsmann Full time
Employer Industry: Publishing

Why Consider this Job Opportunity:
- Salary up to $135,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits program including Medical/Prescription drug insurance, Dental, Vision, and more
- Chance to work in a collaborative environment with business leads and other IT professionals
- Annual profit award or bonus available, subject to Company results
- Commitment to quality, excellence, and innovation in the publishing process

What to Expect (Job Responsibilities):
- Accountable for SAP support of all SAP Supply Chain business unit
- Establish and ensure service levels are always met
- Liaison with teams across IT to ensure consistent adherence to defined standards and processes
- Create and publish SLA reports
- Be the point of escalation for any SAP service delivery related issues

What is Required (Qualifications):
- 10+ years of SAP experience, including end-to-end implementations and support engagements
- Solid understanding of SAP infrastructure
- Extensive hands-on experience in core SAP modules SD and/or MM
- Experience managing SAP functional and development resources
- Strong analytical skills and experience solving practical issues

How to Stand Out (Preferred Qualifications):
- Experience in IT infrastructure and digital technologies
- Working knowledge of ServiceNow platform
- Strong knowledge of IT industry standards and best practices

#Publishing #ITSupport #CareerOpportunity #CompetitivePay #BenefitsPackage

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