Customer Service Representative: Comic Market

2 weeks ago

Westminster, United States Penguin Random House Full time

** Customer Service Representative: Comic Market**

**Company:** Penguin Random House North America

**Requisition ID:** 204182

Penguin Random House is seeking a dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster Maryland. The regular working hours for this position are Monday Friday 8:30am to 5:00pm.

Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.

Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution.

We are seeking Candidates with:

-High School diploma or equivalent; some college preferred

-2-3 years prior customer service experience

-Order fulfillment experience. This experience in a support center environment is preferred

-Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter

-PC Proficiency to include Microsoft EXCEL

-Experience communicating through email, Outlook a plus

-SAP and MARC experience a PLUS

-Effective written and oral communication skills

-Professional, patient and empathic phone presence

-Bilingual or Multilingual fluency; German, Japanese, Chinese, Spanish and French is desired but not required.

It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.

Penguin Random House is the premier provider of distribution services in the publishing industry. Our three state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, Reno, Nevada and Westminster, Maryland. Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the U.S. This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.

The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.

*Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.*

Date: Feb 17, 2022 Location: Westminster, MD, US, 21157

**Nearest Major Market:** Baltimore

**Job Segment:** Customer Service Representative, Logistics, Accounts Payable, ERP, Customer Service, Operations, Finance, Technology

Provider Description Enabled SAP as service provider

* "route" is used for session stickiness

* "careerSiteCompanyId" is used to send the request to the correct data center

* "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

* "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Provider Description Enabled YouTube

Provider Description Enabled Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics and more.

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