F&B Restaurant Shift Manager

Found in: beBee S US - 2 weeks ago

Monticello, United States Resorts World Catskills Full time
Description

Essential Functions

  • Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
  • Functions as a role model to staff as well as to junior managers.
  • Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.
  • Develops new ways to increase guest counts.
  • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.
  • Works with the management team to determine appropriate staffing levels.
  • Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.
  • Works towards maximizing sales and optimizing profits through the management of all cost centers.
  • Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
  • Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential.
  • Maintains the cleanliness and organization of the restaurant throughout each shift.
  • Communicates positively about the restaurants and has an attitude of success.
  • Creates an environment where people want to work and feel comfortable working.
  • Operates well with other managers, in terms of consistency, consensus on issues and flexibility.

    Performs other tasks as assigned.Core Competencies

    • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
    • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
    • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
    • Demonstrates the courage and initiative to present new ideas and perspective to create positive results
    • Exhibits respectful consideration of viewpoints, situations and others
    • Puts the guest at the forefront of every decision

      Essential Requirements

      • Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.
      • Strong interpersonal and communication skills required
      • Strong organizational skills and attention to detail required
      • Demonstrates excellent communication and customer service skills
      • Able to work independently and make the right decisions for the business
      • Possesses a working knowledge of the POS system.
      • Proficiency In
        • Opening and closing procedures
        • Running reports
        • Food knowledge
        • Beverage knowledge
        • Team Building and Employee Focus
        • Demonstrates a profit mentality by setting goals, following through and meeting goals.
        • Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.
        • Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant.
        • Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.

          Knowledge/Work Experience

          • Must be 21 years or older
          • High school diploma or G.E.D preferred
          • Prior restaurant experience or related education
          • Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation.
          • Must have a NYS Food Handlers Permit Qualifications

            Managing a Restaurant

            Source: Hospitality Online

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