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Senior Director of Sales Operations

2 months ago

New York, United States Get It Recruit - Executive Full time
Description

We are seeking a dynamic individual to lead our Field Operations team within the Dealer Engagement organization. In this role, you will be responsible for aligning sales, dealer satisfaction, and operational objectives. Reporting to the VP of Dealer Engagement & Marketing, you will collaborate with leadership to drive strategic initiatives and ensure operational excellence.

This hybrid role requires in-office attendance every Tuesday, Wednesday, and Thursday.

Essential Functions

  • Leadership & Strategy: Establish and lead initiatives for field operations, including sales processes, tools, technology, compensation alignment, goal setting, forecasting, budgeting, and reporting to achieve business goals.
  • Sales Process Optimization: Develop and refine sales processes to ensure consistency, efficiency, and predictable revenue growth.
  • Performance Management: Define, monitor, and analyze key performance goals such as sales objectives and forecasts, in collaboration with leadership.
  • Gap Analysis: Identify performance gaps and implement strategies to address them, including tool enhancements and training.
  • Collaboration: Work closely with market area leaders and the customer success team to drive goal achievement and improvement opportunities.
  • Technology & Tools: Oversee the implementation of tools and technology to enhance performance and decision-making.
  • Alignment: Collaborate with marketing and product teams to align goals and go-to-market strategies.
  • Compensation: Develop strategies to align compensation and incentives with business goals.
  • Feedback & Insights: Create feedback loops between field teams and internal teams to share dealer insights.
  • Policy Improvement: Continuously evaluate and enhance sales operations policies and procedures.
  • Team Management: Ensure effective selection, onboarding, and coaching of team members, including setting goals, providing feedback, and conducting performance reviews.

Travel Requirement

  • Up to 50% travel may be required.

Qualifications

  • Experience:
    • Extensive experience in sales operations at both tactical and operational levels (10+ years).
    • Proven track record in aligning customer support objectives with sales goals (7+ years).
    • Experience leading large-scale organizational changes and managing conflicts (10+ years).
    • Expertise in optimizing tools, processes, and systems (10+ years).
    • Strong background in sales financials, including modeling, forecasting, budgeting, and reporting (10+ years).
    • Experience in sales process development (10+ years).
    • Digital marketing experience with automotive retail customers is preferred.
    • Experience managing 5-10 direct reports, including leaders of leaders.
  • Skills, Knowledge, and Abilities:
    • Ability to analyze and integrate diverse data into insightful reports and presentations.
    • Advanced Excel skills for modeling and data analysis.
    • Capability to identify cost efficiencies and optimize operations through process improvements.
    • Strong problem-solving skills and the ability to multitask while maintaining attention to detail.
    • A proactive approach with a commitment to closing the loop on issues.
    • Exceptional customer service skills and a positive, professional demeanor.
    • Ability to work independently and as a collaborative team member with a positive attitude.
    • Strong organizational, flexibility, and time management skills in a fast-paced environment.
    • Excellent communication skills (written, verbal, and listening).
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
    • Strong people management skills with the ability to motivate and develop team members.
    • Knowledge of HR principles related to goal setting, communication, and performance management.
  • Education:
    • Bachelor's degree in Business, Marketing, Technology, or a related field, or equivalent experience.
Employment Type: Full-Time