Global Director Revenue Operations

4 weeks ago

Bloomington, United States Donaldson Company Full time

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

The Global Director of Revenue Operations and Customer Experience plays a critical role within our Mobile Solutions OE organization. The focus of this role falls into three key areas: growth process optimization, sales excellence, and customer experience. As a key member of the leadership team, you will optimize commercial business processes, empower sales teams with innovative tools, best practices, training as well as analytics that enables sales efficiency and effectiveness. In this global role, you will collaborate with cross-functional teams to ensure business alignment and cross-functional support. You will lead the continuous improvement of the customer experience function to make it easier for our customers to do business with Donaldson. Ideal candidates will be able to work out of our Bloomington, MN location.

Role Responsibilities:

This position will focus on 3 key areas - Growth Process Optimization, Sales Excellence and Customer Experience.

Growth Process Optimization:

  • Develop and implement revenue strategies to drive growth, improve customer satisfaction and retention, and increase operational efficiency across the global MS organization.

  • Lead acquisition, design and use of sales, pipeline, project analytics capabilities to provide insights to measure and drive revenue growth.

  • Create opportunity assessment approach and associated sales processes; implement globally.

  • Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to sales, pipeline, and project performance.


Sales Excellence:

  • Develop and execute a comprehensive training and development strategy to elevate performance from good to great. Integrate sales competency into the development plan.

  • Launch sustainable systems, tools, and processes to streamline work, enhance data accuracy and improve overall revenue generation capabilities.

  • Foster alignment with cross functional teams in product management, engineering, pricing, marketing, operations, finance, and support groups to enable salesforce to win globally.

  • Build trusting relationships with global sales teams to promote continuous improvements.

  • Leverage strong organizational and time management skills to manage multiple assignments in a rapidly changing environment.

  • Lead and mentor a team of revenue operations, strategy, and program management professionals; provide guidance, support, empowerment, and foster innovation.


Customer Experience (CX):

  • Drive efforts to ensure seamless integration of CX initiatives across all touchpoints.

  • Enhance CX measurement approaches and report on customer sentiment, NPS and other Customer satisfaction findings.

  • Lead cross-functional workstreams to enhance customer trust.


TRAVEL: Up to 20%

Minimum Qualifications:

  • Bachelor's degree in business, engineering, Finance, or related field.

  • 10+ years of relevant work experience in sales/revenue operations/sales operations/customer experience (CX)

  • 3+ years of experience working with data analytics tools; advanced Microsoft Excel skills.


Preferred Qualifications:

  • Advanced degree or MBA strongly preferred.

  • Proven leadership skills with experience building and mentoring high-performing teams.

  • Strong business acumen, relationship management and collaboration skills, customer focus, and drive for results.

  • Ability to deal with ambiguity, comfortable with situations involving risk and uncertainty.

  • Exceptional analytical abilities with a track record turning insights into action and growth.

  • Ability to create data visualizations; Tableau/Power BI dashboard creation skills preferred.

Key words: Sales Operations, Revenue Operations, Sales Enablement, Analytics, Customer Experience

#LI-Hybrid

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Donaldson is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, national origin, genetic information, protected veterans status, sex, sexual orientation, gender identity, disability status, or any other status protected under federal, state or local laws.

  • Global Director Revenue Operations

    4 weeks ago

    Bloomington, United States Donaldson Company Full time

    Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...

  • Director of Climate and Global Challenges

    2 months ago

    Bloomington, Illinois, United States USAJobs Full time

    DutiesMajor Duties and Responsibilities:The National Intelligence Council (NIC) consists of the most senior intelligence analysts supporting the Director of National Intelligence (DNI) in carrying out responsibilities as the head of the Intelligence Community (IC) and as the principal adviser to the President for intelligence matters related to national...

  • Production Operator

    4 days ago

    Bloomington, United States Berry Global Full time

    Overview: Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of Always Advancing to Protect Whats Important. With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used...

  • Senior Analyst for Revenue Optimization

    2 weeks ago

    Bloomington, United States HealthPartners Full time

    Position Overview:HealthPartners is seeking a Senior Analyst for Revenue Optimization. This role involves collaborating with both internal and external stakeholders to identify significant opportunities and assist in the implementation of effective revenue cycle strategies. The analyst will also enhance revenue capture processes and leverage innovative...

  • Principal Accountant, Revenue

    4 days ago

    Bloomington, United States Catalent Inc Full time

    Principal Revenue Accountant Position Summary Catalent is a global, high-growth, public company and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent's...

  • Senior Revenue Improvement Analyst

    2 months ago

    Bloomington, United States HealthPartners Full time

    HealthPartners is currently hiring for a Senior Revenue Improvement Analyst . In collaboration with internal/external customers, the analyst assesses key opportunities and assists with implementing effective revenue cycle solutions, The analyst also supports the revenue cycle around revenue capture and applies innovative thinking and business knowledge to...

  • Senior Revenue Improvement Analyst

    2 months ago

    Bloomington, United States HealthPartners Full time

    HealthPartners is currently hiring for a Senior Revenue Improvement Analyst. In collaboration with internal/external customers, the analyst assesses key opportunities and assists with implementing effective revenue cycle solutions, The analyst also supports the revenue cycle around revenue capture and applies innovative thinking and business knowledge to...

  • Sr. Revenue Recognition Accountant

    1 month ago

    Bloomington, United States IDeaS Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue...

  • Sr. Revenue Recognition Accountant

    2 months ago

    Bloomington, United States IDeaS Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading...

  • Palletizer Machine Operator

    3 days ago

    Bloomington, Indiana, United States Berry Global Inc Full time

    About the RoleThe Palletizer Machine Operator is a critical member of our team at Berry Global Inc., responsible for monitoring and operating robotic palletizing machines to ensure efficient and safe production processes.Key ResponsibilitiesAdhere to safety protocols and procedures, including Lockout/Tagout (LOTO), Personal Protective Equipment (PPE), and...

  • Director, Sales Planning

    2 months ago

    Bloomington, Illinois, United States Cvent Full time

    Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide.We are seeking a highly motivated and experienced Director of Sales Planning to Cvent's Global Sales and Revenue Operations Team. In this role, you will be responsible for developing and implementing comprehensive...

  • Director, Global Portfolio Communications, Rare Disease, UPLIZNA

    1 month ago

    Bloomington, United States Amgen Full time

    Lets do this Lets change the world In this vital role, the Director, Global Portfolio Communications, Rare Disease, UPLIZNA is responsible for shaping global strategy for Amgens Rare Disease therapeutic area, with a specific focus on UPLIZNA for the potential treatment of three rare diseases. This position will support the Global Commercial Organization,...

  • Director, Global Portfolio Communications, Rare Disease, UPLIZNA

    1 month ago

    Bloomington, United States Amgen Full time

    Let's do this Let's change the world In this vital role, the Director, Global Portfolio Communications, Rare Disease, UPLIZNA is responsible for shaping global strategy for Amgen's Rare Disease therapeutic area, with a specific focus on UPLIZNA for the potential treatment of three rare diseases. This position will support the Global Commercial Organization,...

  • Senior Financial Analyst, Revenue

    2 days ago

    Bloomington, Indiana, United States Catalent Inc Full time

    About the RoleCatalent Inc is seeking a highly skilled Senior Financial Analyst, Revenue to join our team. As a key member of our finance department, you will play a critical role in ensuring the accurate and timely reporting of multiple revenue streams.Key ResponsibilitiesPartner with the business to assist in the review of sales agreements and contracts to...

  • Director, Global Portfolio Communications, Rare Disease, UPLIZNA

    1 month ago

    Bloomington, United States Amgen Full time

    Lets do this! Lets change the world! In this vital role, the Director, Global Portfolio Communications, Rare Disease, UPLIZNA is responsible for shaping global strategy for Amgens Rare Disease therapeutic area, with a specific focus on UPLIZNA for the potential treatment of three rare diseases. This position will support the Global Commercial Organization,...

  • Director, Global Portfolio Communications, Rare Disease, UPLIZNA 

    1 month ago

    Bloomington, United States Amgen Full time

    Let’s do this! Let’s change the world! In this vital role, the Director, Global Portfolio Communications, Rare Disease, UPLIZNA is responsible for shaping global strategy for Amgen’s Rare Disease therapeutic area, with a specific focus on UPLIZNA for the potential treatment of three rare diseases. This position will support the Global Commercial...

  • Global Quality Operations Manager

    1 week ago

    Bloomington, Indiana, United States Baxter Pharmaceutical Solutions LLC. Full time

    About the RoleWe are seeking a highly experienced and skilled Vice President of Quality and Compliance to join our team at Baxter Pharmaceutical Solutions LLC. As a key member of our leadership team, you will be responsible for ensuring the highest standards of quality and compliance across our global operations.Key ResponsibilitiesQuality Strategy and...

  • Purchasing Director

    3 weeks ago

    Bloomington, Indiana, United States Tenneco Full time

    Tenneco is one of the world's leading designers, manufacturers, and marketers of automotive products for original equipment and aftermarket customers, with full year 2021 revenues of $18 billion and approximately 71,000 team members working at more than 260 sites worldwide. Through our four business groups, Motorparts, Performance Solutions, Clean Air and...

  • Global Supply Chain Operations Manager

    1 week ago

    Bloomington, Illinois, United States Booz Allen Hamilton Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Global Supply Chain Operations Manager. This is a senior leadership position that requires a strong background in supply chain operations, procurement, and contract management.Key ResponsibilitiesProvide strategic leadership to the Global Supply Chain team and...

  • Director of Operations

    4 weeks ago

    Bloomington, United States Fourteen Foods Full time

    Job DescriptionJob DescriptionWhen working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 250 locations. As the largest Dairy Queen franchisee in the world, we offer the benefits and opportunities you can expect from an iconic...