Administrator- Service/Repair

1 week ago


Cincinnati, United States ThyssenKrupp Elevator Corporation Full time
The first 3 letters in workplace safety are Y-O-U

TK Elevator is currently seeking an experienced Administrator- Service/Repair in Cincinnati, OH.

Responsible for coordinating with the Operations Managers, Mechanics, Peers and Sales Representatives in supporting branch functions.

ESSENTIAL JOB FUNCTIONS:

  • Perform Install Base maintenance as needed. Releases safety inspection tickets and creates admin tickets
  • Update on call lists and communicates information to District Dispatch
  • Run and review reports for service manager, including Risk, WIP, Routing, TK Exact and Missed Visits
  • Assist mechanics with ITS downloads, PDA troubleshooting, brochures and tools
  • Assist managers with safety meetings and maintains documentation
  • Assist service manager with a review of weekly pre-invoicing reports
  • Create parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Review invoice on-hold reports and works with Regional Procurement Department to correct
  • Perform research for Service Manager; which may include running Account History reports, missed service reports, sick unit reports, researching billable calls
  • Ensure that all non-billable repairs are sent to the regional repair administrators for input
  • Provide manpower scheduling to regional repair administrators and informs them of scheduling changes and urgent repairs
  • Participate in weekly repair back log meetings with managers, sales and regional repair administrators
  • Assist Repair Superintendent with customer communication prior to scheduling repair work
  • Send copy of down payment checks to district AR and actual checks to Atlanta
  • Assist with the recovery of outstanding AR items as necessary
  • Finalize returns for repairs and assists with T & M repairs
  • Perform other duties as assigned

EDUCATION & EXPERIENCE:
  • A High School diploma or equivalent is required
  • Knowledge of elevator service and repair administration preferred
  • General business knowledge normally acquired through two plus years of equivalent combination of education and experience
  • Contract administration experience, preferred
  • Good attendance record and strong customer service skills
  • Team-player with strong communication skills
  • Strong computer skills and understanding of Word, Excel, Outlook and Oracle based programs
EDUCATION & EXPERIENCE:
  • A High School diploma or equivalent is required
  • Knowledge of elevator service and repair administration preferred
  • General business knowledge normally acquired through two plus years of equivalent combination of education and experience
  • Contract administration experience, preferred
  • Good attendance record and strong customer service skills
  • Team-player with strong communication skills
  • Strong computer skills and understanding of Word, Excel, Outlook and Oracle based programs
The first 3 letters in workplace safety are Y-O-U

TK Elevator is currently seeking an experienced Administrator- Service/Repair in Cincinnati, OH.

Responsible for coordinating with the Operations Managers, Mechanics, Peers and Sales Representatives in supporting branch functions.

ESSENTIAL JOB FUNCTIONS:

  • Perform Install Base maintenance as needed. Releases safety inspection tickets and creates admin tickets
  • Update on call lists and communicates information to District Dispatch
  • Run and review reports for service manager, including Risk, WIP, Routing, TK Exact and Missed Visits
  • Assist mechanics with ITS downloads, PDA troubleshooting, brochures and tools
  • Assist managers with safety meetings and maintains documentation
  • Assist service manager with a review of weekly pre-invoicing reports
  • Create parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Review invoice on-hold reports and works with Regional Procurement Department to correct
  • Perform research for Service Manager; which may include running Account History reports, missed service reports, sick unit reports, researching billable calls
  • Ensure that all non-billable repairs are sent to the regional repair administrators for input
  • Provide manpower scheduling to regional repair administrators and informs them of scheduling changes and urgent repairs
  • Participate in weekly repair back log meetings with managers, sales and regional repair administrators
  • Assist Repair Superintendent with customer communication prior to scheduling repair work
  • Send copy of down payment checks to district AR and actual checks to Atlanta
  • Assist with the recovery of outstanding AR items as necessary
  • Finalize returns for repairs and assists with T & M repairs
  • Perform other duties as assigned


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