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Customer Success Coordinator

3 months ago

Duluth, United States Barco Full time

Function 

 

As a Customer Success Coordinator, you are in charge of the administration of repairs, warranty swaps, invoicing of service interventions, sales of spare parts and stock transfer orders for the Barco entities in the APAC region. 

 

Key Responsibilities

 

  • You collaborate with various stakeholders (Helpdesk, Warehouse, Depot Repair, Traffic, Finance etc)
  • You create and follow-up on quotations
  • You follow up on spare part availability
  • You perform daily follow-up of your outstanding tickets and orders 
  • You coordinate the shipments of repaired or defective units. 
  • You send out the invoice
  • You work in multiple systems and tools

 

Qualifications

 

  • You have a Bachelor's degree and experience in a similar position, preferably in an international, industrial environment
  • You can work independently and have the necessary maturity and skills to communicate with customers and other (internal) stakeholders to send the process in the correct direction 
  • You take ownership of core responsibilities
  • You are invigorated by continuous improvement methodologies
  • You have excellent organization skills and can keep an excellent overview of your tasks 
  • You are computer literate and fluent in  English - knowledge of other languages is an important asset