Customer Service Training Coordinator

3 weeks ago

Duluth, Minnesota, United States Primerica Full time
About This Position

The Training Coordinator is responsible for collaborating with management to identify, plan, and coordinate training and development of strategies for new hires, teams, and individuals within Life Communications. This role requires excellent written, presentation, communication, and coaching skills to mentor, motivate, lead, and instruct others.

Responsibilities & Qualifications
  • Trains existing and/or new employees
  • Supports and mentors new hires within the department
  • Provides product and technical support when required
  • Develops employees' skills, performance, productivity, and quality of work
  • Provides classroom training and assists Instructional Designer with e-Learning
  • Prepares and designs effective training programs
  • Works with managers to identify and assess future and current training needs
  • Schedules training sessions on individual, group, or departmental basis
  • Coordinates training schedule with the hiring and training demands of the department
  • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
  • Resolves problems and tailors training programs as necessary
  • Designs and creates training manuals and developing training curriculum
Requirements
  • Bachelors Degree or equivalent work experience in the Insurance Industry
  • Ability to provide training for all Departments of Life Communications
  • Excellent written, presentation, communication, and coaching skills
  • Ability to mentor, motivate, lead, and instruct others
  • Excellent organizational skills
  • Ability to identify, analyze, and resolve issues; understanding and recognizing the impact to the department
  • Ability to work under pressure in a high volume, fast-paced environment
  • Ability to delegate effectively, give clear direction, and initiate projects
  • Ability to meet deadlines for several simultaneous projects
Benefits

Primerica offers a comprehensive benefits package, including day one health, dental, and vision insurance, 401(k) Plan with competitive employer match, vacation, sick, holiday, and volunteer time off, life and disability insurance, flexible savings account, and professional development opportunities.

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