Customer Success Associate

3 weeks ago


Duluth, Georgia, United States Good Pill Full time

{"h1": "Customer Success Associate Job Description", "p": "At Good Pill, we're building the pharmacy of the future for families in Georgia. As a Customer Success Associate, you'll play a vital role in supporting our rapidly expanding Customer Experience team. Your contributions will be essential as we develop the systems and processes that propel Good Pill forward.", "ul": [{"li": "Assess patient needs and address customer questions to enhance the customer experience."}, {"li": "Manage a large volume of calls, emails, and messages while delivering outstanding service."}, {"li": "Support patients by answering their questions and helping them navigate our website, app, and account systems."}, {"li": "Partner with the data team to refine systems and improve data collection from customer interactions."}, {"li": "Gain in-depth knowledge of Good Pill and our offerings to provide effective patient support."}], "h2": "What We Offer", "ul": [{"li": "Medical, dental, and vision insurance for all full-time employees."}, {"li": "Access to on-demand primary care, virtual health visits, and personal wellness coaches."}, {"li": "Four weeks of paid time off and 10 paid holidays."}, {"li": "Training on all systems required for the position."}], "h3": "Requirements", "ul": [{"li": "2+ years of experience in customer success or support."}, {"li": "COVID-19 vaccination and passed background check required."}, {"li": "Physical requirements: able to frequently stand, walk, twist, bend, stoop, squat, and use light/fine grasping."}]}



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