Current jobs related to Manager, Guest Experience - Tempe - teamworkonline

  • Guest Experience Manager

    4 weeks ago

    Tempe, Arizona, United States AEG Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Guest Experience department, you will be responsible for elevating the overall experience of our guests by setting, managing, and exceeding expectations at events, games, and other interactions.Key ResponsibilitiesHire, train, and...

  • Guest Experience Coordinator

    3 months ago

    Tempe, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend...

  • Guest Experience Sales Professional

    4 weeks ago

    Tempe, Arizona, United States Bob's Discount Furniture Full time

    Unlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're committed to providing an exceptional shopping experience for our customers. As a Retail Guest Experience Specialist, you'll play a vital role in helping us achieve this goal. About the RoleWe're seeking a highly motivated and customer-focused individual to join...

  • Guest Experience Sales Professional

    4 weeks ago

    Tempe, Arizona, United States Bob's Discount Furniture Full time

    Unlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're committed to providing an exceptional shopping experience for our customers. As a Retail Guest Experience Specialist, you'll play a vital role in helping us achieve this goal. About the RoleWe're seeking a highly motivated and customer-focused individual to join...

  • Guest Experience Sales Professional

    2 weeks ago

    Tempe, Arizona, United States Bob's Discount Furniture Full time

    Unlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're on a mission to provide exceptional customer service and create unforgettable shopping experiences. As a Retail Guest Experience Specialist, you'll play a vital role in driving our success and growth in the retail industry.Key Responsibilities:Engage with...

  • Guest Experience Sales Specialist

    1 week ago

    Tempe, Arizona, United States Bob's Discount Furniture Full time

    Unlock Your Potential with Bob's Discount FurnitureAre you a sales professional looking for a new challenge? Do you have a passion for delivering exceptional customer service? Look no further than Bob's Discount Furniture! As a Retail Guest Experience Specialist, you will play a key role in driving our success and growth in the retail industry.About the...

  • Guest Coordinator

    5 months ago

    Tempe, United States Ulta Beauty, Inc. Full time

    OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they’re plotting a bold, strategic course of exciting innovations...

  • Guest Relations Supervisor

    2 weeks ago

    Tempe, Arizona, United States Marriott Phoenix Resort Tempe at the Buttes Full time

    Job Title: Guest Relations SupervisorJoin our team at the Marriott Phoenix Resort Tempe at The Buttes as a Guest Relations Supervisor, where you will play a vital role in delivering exceptional guest experiences.Job Summary:The Guest Relations Supervisor is responsible for providing hotel support and services in accordance with Marriott's Core Ambitions,...

  • Guest Relations Supervisor

    2 weeks ago

    Tempe, United States Marriott Phoenix Resort Tempe at the Buttes Full time

    POSITION OVERVIEW:The Guest Relations Supervisor will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve. The Guest Relations Supervisor takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations...

  • Guest Service Representative

    2 weeks ago

    Tempe, Arizona, United States Tharaldson Hospitality Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Greets and registers guests,...

  • Guest Service Ambassador

    2 weeks ago

    Tempe, Arizona, United States Schulte Full time

    Collegiate Hotel Group is seeking a Guest Service Representative to join its team of hospitality enthusiasts. Responsibilities: * Greet guests warmly and personally * Review arrival lists daily and prepare welcome amenities * Escort VIPs to rooms and check them in * Answer phones promptly and assist guests * Maintain front desk area cleanliness and...

  • Guest Environment Expert

    2 months ago

    Tempe, United States Marriott Full time

    Additional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...

  • Guest Environment Expert

    2 weeks ago

    Tempe, United States Marriott Full time

    Additional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Advocate

    1 month ago

    Tempe, Arizona, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.About the RoleWe're seeking a Guest Advocate to join our team,...

  • Guest Service Expert

    3 weeks ago

    Tempe, United States Marriott International Inc Full time

    Job Number 24173803 Job Category Food and Beverage & Culinary Location JW Marriott Scottsdale Camelback Inn Resort & Spa, 5402 East Lincoln Drive, Scottsdale, Arizona, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our...

  • Guest Environment Expert

    2 months ago

    Tempe, United States Marriott International Inc Full time

    Additional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...

  • Guest Services Agent

    3 months ago

    Tempe, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Tempe, AZ, US, 85281 Property Name: La Quinta by Wyndham Phoenix - Sky Harbor Airport Req Id: 17872 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Phoenix - Sky Harbor Airport location in Tempe , Arizona . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Service Agent

    5 months ago

    Tempe, United States Drury Hotels Full time

    Property Location: 1780 W. Ranch Road - Phoenix, Arizona 85284**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much. More.** Just...

  • Guest Services Representative

    6 days ago

    Tempe, Arizona, United States Extended Stay Full time

    Key Responsibilities: Assist guests at all times and respond to their requests with diligence and follow-through. Provide reasonable accommodations in response to guest requests, ensuring a positive experience. Process reservations, registration, payment, and departures in accordance with company guidelines. Collect relevant guest information for potential...

  • Guest Services Agent

    4 weeks ago

    Tempe, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.00 Are you looking for a place where meaningful moments are made together?   At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and...

Manager, Guest Experience

2 months ago

Tempe, United States teamworkonline Full time

Position: Manager, Guest Experience â Full Time/Exempt

Department: Marketing â Guest Experience

Reports to: Senior Director, Guest Experience & Membership Events

Location: Arizona Cardinals (Tempe, AZ)

Format: In-person

 

Cardinals Organizational Summary:   

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League.  Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see whatâs happening here. 

 

Job Summary:

Collaborating closely with the Senior Director, Guest Experience & Membership Events, this position will be responsible in elevating the overall experience of our guests by setting, managing and exceeding expectations at events, games, and any other interactions.

 

Primary Job Duties:

The Manager, Guest Experience will have the daily responsibilities, without limitation, to include the following:

  • Hire, train, and manage a game-day staff of approximately 200+ team members (communications, uniforms, schedules, etc.).
  • Serve as the main point of contact for the gameday team members, including but not limited to deploying pertinent information regarding Cardinals game days, trainings, and ancillary events.
  • Coordinate Alumni appearances on game-day.
  • Uphold the standards of the Arizona Cardinals Football Club, always maintaining professionalism.
  • Receive ADA Certification and function as the primary contact for ADA including overseeing the Sensory Space, Privacy Rooms, ADA Relocations, etc.
  • Coordinate all nametags and tags that designate languages, ASL, etc.
  • Assist in the planning and execution of all Membership Events.
  • Run point on the Responsible Fan Program.
  • Learn all Arizona Cardinals policies, procedures, and programs to ensure specialized service in answering guest inquiries and assisting in solving the issues.
  • Uphold the standards of the Arizona Cardinals Football Club, always maintaining professionalism and serving as a positive representative.
  • Manage Fan Pack and special (wedding/baby announcement) requests.
  • Assist in hiring, training, and managing a game day staff of approximately 200 team members.
  • Demonstrate guest service skills and apply guest recovery tools.
  • Oversee and manage inventory and sales of historical merchandise.
  • Other duties as assigned.

 

Qualifications/Requirements

  • Education: Bachelorâs degree in a related field, or equivalent experience
  • Experience: At least five (5) years of experience in service, guest support, management, or another relatable field
  • Ability to remain calm and courteous under pressure and navigate tense situations.
  • Strong verbal and written communication skills.
  • Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management and prioritization.
  • Excellent guest service and interpersonal communication skills with a strong orientation towards relationship building and serving others.
  • Able to work well within a team environment, helping and providing support to all team members.
  • A keen attention to detail, strong conflict resolution, problem-solving and decision-making skills.
  • Bi-lingual (Spanish) is preferred but not required.
  • Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length.
  • Ability to lift to 30 pounds on a regular basis.
  • Flexibility to work weekends and nights, some holidays, as well as a commitment to work all games and ancillary events occurring at State Farm Stadium (Glendale, AZ).
  • Must complete all pre-employment forms and successfully pass a background check

 

Cardinals Benefits/Perks Summary:

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

  • Health, Dental, and Vision Insurance options; effective the first day of hire
  • 401 (k) retirement option with employer match contribution
  • Paid Time Off Accruals (including sick time accruals)
  • Paid Time Off for most Federal holidays
  • Time off for Maternity, Paternity, Military, and Bereavement
  • MDLIVE: 24/7 medical support
  • Flexible Spending Accounts (FSA) & Health Care Saving Account options
  • Discounts on Cardinals gear & paraphernalia
  • Tuition reimbursement & Professional Growth opportunities
  • Daily free lunch
  • Complimentary season tickets
  • Subsidized gym memberships

 

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

#LI-Onsite

Â