Guest Experience Coordinator
3 months ago
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
- 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and work with a passionate, fun, and united team
We are proud to be a 'Great Place to Work' certified company
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
- Demonstrates a genuine, kind attitude when interacting with Guests and Members.
- Greets guests and members with a smile, eye contact, and courteous tone.
- Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
-
Guest Experience Manager
4 weeks ago
Tempe, Arizona, United States AEG Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Guest Experience department, you will be responsible for elevating the overall experience of our guests by setting, managing, and exceeding expectations at events, games, and other interactions.Key ResponsibilitiesHire, train, and...
-
Guest Coordinator
5 months ago
Tempe, United States Ulta Beauty, Inc. Full timeOVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they’re plotting a bold, strategic course of exciting innovations...
-
Guest Experience Sales Professional
4 weeks ago
Tempe, Arizona, United States Bob's Discount Furniture Full timeUnlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're committed to providing an exceptional shopping experience for our customers. As a Retail Guest Experience Specialist, you'll play a vital role in helping us achieve this goal. About the RoleWe're seeking a highly motivated and customer-focused individual to join...
-
Guest Experience Sales Professional
4 weeks ago
Tempe, Arizona, United States Bob's Discount Furniture Full timeUnlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're committed to providing an exceptional shopping experience for our customers. As a Retail Guest Experience Specialist, you'll play a vital role in helping us achieve this goal. About the RoleWe're seeking a highly motivated and customer-focused individual to join...
-
Guest Experience Sales Professional
2 weeks ago
Tempe, Arizona, United States Bob's Discount Furniture Full timeUnlock Your Potential as a Retail Guest Experience SpecialistAt Bob's Discount Furniture, we're on a mission to provide exceptional customer service and create unforgettable shopping experiences. As a Retail Guest Experience Specialist, you'll play a vital role in driving our success and growth in the retail industry.Key Responsibilities:Engage with...
-
Guest Experience Sales Specialist
2 weeks ago
Tempe, Arizona, United States Bob's Discount Furniture Full timeUnlock Your Potential with Bob's Discount FurnitureAre you a sales professional looking for a new challenge? Do you have a passion for delivering exceptional customer service? Look no further than Bob's Discount Furniture! As a Retail Guest Experience Specialist, you will play a key role in driving our success and growth in the retail industry.About the...
-
Guest Relations Supervisor
2 weeks ago
Tempe, Arizona, United States Marriott Phoenix Resort Tempe at the Buttes Full timeJob Title: Guest Relations SupervisorJoin our team at the Marriott Phoenix Resort Tempe at The Buttes as a Guest Relations Supervisor, where you will play a vital role in delivering exceptional guest experiences.Job Summary:The Guest Relations Supervisor is responsible for providing hotel support and services in accordance with Marriott's Core Ambitions,...
-
Guest Relations Supervisor
2 weeks ago
Tempe, United States Marriott Phoenix Resort Tempe at the Buttes Full timePOSITION OVERVIEW:The Guest Relations Supervisor will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve. The Guest Relations Supervisor takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations...
-
Party Coordinator
4 days ago
Tempe, Arizona, United States Urban Air Adventure Parks Full timeParty Coordinator Job SummaryThe Party Coordinator is responsible for delivering exceptional customer experiences and driving sales growth at Urban Air Adventure Parks. This role involves working closely with guests to design and execute customized party packages that meet their unique needs and preferences.Key Responsibilities:Develop and maintain strong...
-
Guest Advocate
1 month ago
Tempe, Arizona, United States Target Full timeAbout TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.About the RoleWe're seeking a Guest Advocate to join our team,...
-
Overnight Guest Service Ambassador
4 days ago
Tempe, Arizona, United States Omni Hotels Full timeJob SummaryOmni Hotels & Resorts is seeking a Security Officer to primarily work the overnight shift at our Tempe location. This role plays a critical role in ensuring the safety and security of our guests, associates, and hotel assets.This position requires a proactive individual with strong problem-solving skills and the ability to remain calm under...
-
Front Desk/Guest Service Agent
5 months ago
Tempe, United States Best Western Group Full time**Front Desk/Guest Service Agent** **Job Description** **Property Summary** A Vibrant addition to the Downtown Tempe Neighborhood, the hotel provides you with all the comforts of home while allowing you to experience everything that Tempe has to offer. After a great night sleep in our Sealy beds, rainfall showerheads and Bliss Spa amenities will be a great...
-
Guest Services Representative
1 week ago
Tempe, Arizona, United States Extended Stay Full timeKey Responsibilities: Assist guests at all times and respond to their requests with diligence and follow-through. Provide reasonable accommodations in response to guest requests, ensuring a positive experience. Process reservations, registration, payment, and departures in accordance with company guidelines. Collect relevant guest information for potential...
-
Guest Environment Expert
2 months ago
Tempe, United States Marriott Full timeAdditional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...
-
Guest Environment Expert
2 weeks ago
Tempe, United States Marriott Full timeAdditional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Event Coordinator
1 week ago
Tempe, Arizona, United States Arizona State University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Event Coordinator to join our team at Arizona State University. The successful candidate will be responsible for coordinating campus visits and events, providing exceptional customer service, and ensuring a seamless experience for our guests.Key Responsibilities:Coordinate campus visits and...
-
Guest Services Agent
4 weeks ago
Tempe, United States Marriott Vacations Worldwide Full timeHourly Rate: $18.00 Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and...
-
Guest Environment Expert
2 months ago
Tempe, United States Marriott International Inc Full timeAdditional Information Pay: $19.35/hour, Full Time, Part Time, Houseman, Housekeeping Aide Job Number 24150256 Job Category Housekeeping & Laundry Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...
-
Guest Service Representative
2 weeks ago
Tempe, Arizona, United States Tharaldson Hospitality Full timeJob Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Greets and registers guests,...
-
Guest Service Agent
5 months ago
Tempe, United States Drury Hotels Full timeProperty Location: 1780 W. Ranch Road - Phoenix, Arizona 85284**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much. More.** Just...