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Manufacturing Customer Service Representative

2 months ago

Mentor, United States ACO USA Full time

ACO USA Is Hiring a Manufacturing Customer Service Representative For Our Mentor, OH Location

Starting Pay: $20-$25 Per Hour - Full Benefits

Must Have At Least 2 Years of Customer Service Experience

Must-Have Data Entry or Order Taking Experience In One Of The Following Industries

(Construction, Commercial, Manufacturing)


Why work for ACO?

Join a global family-owned company with office/ production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth's greatest resources, water. ACO is rooted with the team player spirit, encouraging self-development and growth, and promotes a safe and healthy work environment for all of its employees.


Benefits:

  • Medical, Dental, Vision Coverage
  • Short term/long term insurance, life insurance & more
  • 401k with Employer match
  • Sick time & Paid time off
  • Up to 10 paid holidays a year
  • Education & Growth opportunities
  • Tuition reimbursement


Responsibilities:

  • Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer's purchase order, generate and check order acknowledgements, email to customer.
  • Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Process credit card payments
  • Provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls.
  • Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
  • Prepare and follow up on quotations to customers.
  • Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties' i.e. the Customer, ISR, ASM, OM.

Requirements:

  • High school diploma or GED
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.
  • Strong order entry skills
  • Ability to use Windows Office programs.
  • Keyboarding skills of 35 wpm.
  • Professional phone manners.


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