Current jobs related to Enterprise Customer Success Manager - Raleigh - Sovereign's Capital

  • Enterprise Customer Success Manager

    3 months ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Enterprise Customer Success Manager

    3 weeks ago

    Raleigh, United States TraxRetail Full time

    Join one of the fastest growing SaaS companies in the world At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us. About The Position Enterprise Customer Success Manager Mission Ensure that selected key customers are able to realize the promised value from their...

  • Customer Success Manager

    2 days ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of enterprise customer accounts, including onboarding, full lifecycle management, and support of products and services.Key Responsibilities:Manage a...

  • Customer Success Manager

    1 day ago

    Raleigh, North Carolina, United States SECURITI Full time

    About the RoleAt Securiti, we're committed to solving complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. As a Customer Success Manager, you'll play a critical role in building key relationships with our customers, working closely with Directors/Managers of Data...

  • Customer Success Manager

    5 days ago

    Raleigh, North Carolina, United States SECURITI Full time

    Unlock Customer Value with SecuritiAs a Customer Success Manager at Securiti, you will be responsible for building and maintaining strong relationships with our enterprise customers. Your primary goal will be to ensure that our customers achieve maximum value from our Data Command Center platform.Key Responsibilities:Develop and execute customer success...

  • Customer Success Manager

    1 day ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform is designed to empower frontline workers, and we're looking for someone who can help us...

  • Customer Success Manager

    3 weeks ago

    Raleigh, United States TopQuadrant Full time

    Our team is looking for a Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible for building relationships across our customer's organization and raising awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Bandwidth Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Bandwidth Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key ResponsibilitiesDevelop and maintain strong relationships with our most...

  • Customer Success Manager

    16 hours ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success Manager Job DescriptionRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful onboarding and ongoing management of our enterprise customer accounts.Key Responsibilities:Manage a portfolio of enterprise...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Bandwidth Full time

    Job Title: Customer Success ManagerAt Bandwidth, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring the success of our strategic enterprise customers.Key Responsibilities:Develop and maintain strong...

  • Customer Success Manager

    3 months ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Customer Success Specialist

    4 days ago

    Raleigh, United States Cisco Full time

    The application window is extended to close on 11/06/24. The preferred location for this requisiton is New Jersey/New York Metro Area OR RTP.NC Who we are: The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform...

  • Customer Success Manager

    3 weeks ago

    Raleigh, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...

  • Customer Success Manager

    6 days ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager who will thrive in a dynamic, high-growth start-up environment.Job OverviewAs a Customer Success Manager at Relay, you will be responsible for managing a portfolio...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in our dynamic, high-growth environment.About the RoleWe're building a cloud platform that empowers frontline workers, and we need a dedicated...

  • Customer Success Manager

    5 days ago

    Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Key Responsibilities:Manage a portfolio of enterprise customer accounts, including onboarding, full...

  • Customer Success Manager

    3 months ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Bandwidth Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Bandwidth. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and building strong relationships with our strategic enterprise customers.Key ResponsibilitiesDevelop and maintain strong relationships with key...

  • Customer Success Manager

    3 weeks ago

    Raleigh, United States Bandwidth Recruitment Full time

    Who We Are: Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it...

  • Customer Success Manager

    3 weeks ago

    Raleigh, United States SECURITI.ai Full time

    Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business...

Enterprise Customer Success Manager

3 months ago

Raleigh, United States Sovereign's Capital Full time

Relay,

a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters.

Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights.

Here at Relay, we've designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – and we’re disrupting the handheld radio industry for B2B clients and frontline workers across multiple industries and verticals.

We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities and are expanding our Customer Success team within Operations to support this growth.

We are currently seeking an Enterprise Customer Success Manager who will thrive in a dynamic start-up environment.

The right candidate for this role is a fluent Spanish speaker.

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with at least 3 days (M,W,F), up to 2 days remote, and will involve up to 40% travel.

Overview:

Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. We are currently seeking an Enterprise Customer Success Manager that will thrive in a scrappy start-up environment where new standards are still being set.

Do you want to help mold and improve the customer experience from trial to onboarding and renewals? Join us and you can help create the playbook while delivering results directly with customers.

Learn more about Relay at RelayPro.com

What you will do:

Manage the entire customer life cycle for enterprise customer accounts (within North American and Latin America) both Fortune 500 customers and new verticals Relay pursues. This includes onboarding (training, account configuration, & implementation), ongoing engagements to nurture the relationship and ensure continued strong delivery of our value proposition and revenue retention

In partnership with Enterprise Sales and Client Development, leverage key learnings, relationships and insights from your portfolio to identify targets for revenue growth

Build valuable relationships across multiple levels in a customer’s organization by ensuring we’re thoroughly supporting & engaging with end users all the way through executive level leadership

Communicate regularly with your customers to develop a deep understanding of their unique business needs, industry requirements, and Relay’s current and future applications within those.

Serve as the voice of the customer, advocating for rapid iteration internally within operations, product development, engineering, and leadership, to ensure that the wide variety of needs are being met

Lead the customer communication plan and internal coordination/resolution of highly complex and/or critical customer questions/issues include fiscal year budget plans, outages, etc.

Serve as the subject matter expert on Relay product and merchandising including device hardware, accessories, Relay App, Dash, Connectivity and service plans

Proactively monitor the performance and engagement of your account portfolio ensuring you’re driving needed actions to deliver Relay’s value proposition to our customers.

Understand company's competition and effectively position solutions against them to achieve revenue retention and expansion.

Create custom assets as needed to assist enterprise customer accounts’ unique Relay requirements

What you will bring to this role:

Fluency in Spanish (to support our accounts in Latin America)

Bachelor’s Degree (Business, Communications or a related field is preferred)

3+ years experience in Customer Success Management and/or Account Management, with at least 2 years focused on strategic or enterprise level customers

Self driven work ethic and strong organizational skills

Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes

Excellent analytical and communication skills - you're able to provide clear and concise guidance through emails, over the phone, online meetings, or in person

Proven track record of successfully building and supporting relationships with all levels of seniority

Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy

Ability to thrive and react to changing business needs within a startup environment

Ability to travel up to 40% of the time

Desired knowledge, skills and/or attributes:

Direct experience supporting Fortune 500 customers in either a Customer Success or Account Management role

Knowledge and experience using and supporting enterprise software

Experience with CRM and ticketing tools

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives.

We call this idea BWIML (pronounced

bee wimmel =

Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of

benefits

means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer...

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you

Generous Paid Time Off

401(K) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.

Free Snacks and Fun Times

Latest tech, standing desks, and all the accessories and software you need to succeed in your role

#J-18808-Ljbffr