Dining Room Manager

3 weeks ago

New York, United States Borgo Full time

Borgo is the newest addition to the Marlow Collective (Diner, Marlow & Sons, Romans, Achilles Heel) from restaurateur Andrew Tarlow. The group’s first restaurant in Manhattan features an expansive formal dining room separated by a fireplace, an open kitchen with a wood-fired oven, and an ambitious beverage program curated by industry veterans. We are seeking gifted hospitality professionals to join our team.


What we offer:

  • Competitive salary 
  • Subsidized medical, dental, and vision insurance at 90 days
  • Industry-leading paid time off plans and paid family leave
  • Access to our 401k plan and company match at start of employment
  • Monthly internal dining stipend and yearly continuing education allowance
  • Discounts across our group of businesses
  • Access to our Employee Emergency Assistance Fund


    Responsibilities include:

    • In tandem with the management team, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
    • Lead and manage 5 services per week ensuring our standards are upheld
    • Manage the ordering of supplies such as paper goods, bar supplies, and non-alcoholic beverages
    • Work as part of the FOH management team to operate in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
      • Organizing and monitoring workflow and productivity in accordance with business demand to achieve budgeted labor costs including managing timecards, punch change requests, and time off requests
      • Work as part of the management team to:
        • Develop and implement systems and processes that are effective, efficient, and compliant with all laws, regulations, and internal policies
        • Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing cooks to evaluate their competency and skill level
        • Resolve conflict and employee performance issues through mediation, coaching, counseling, and progressive discipline
        • Teach, train, and mentor with empathy and integrity to foster a culture of inclusion and belonging
        • Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including team meetings, quarterly financials, and HR trainings
        • Work with the General Manager and Director of Operations to establish and achieve clear individual performance goals


          Successful candidates will:

          • Have 3+ years of progressive dining room experience with foundational beverage and service knowledge, with a commitment to deepening that knowledge base
          • Be oriented towards collaboration
          • Have a demonstrably positive and friendly demeanor 
          • Be adept at conflict resolution and constructive feedback


            The Marlow Collective is a values-driven organization working to advance a more equitable and sustainable food system for all. We are committed to providing caring, respectful workplaces, sourcing seasonally, locally, and organically building supportive partnerships with our farmers and producers, and creating meaningful experiences that celebrate and connect the communities we serve. We prioritize diversity in hiring and advancement and a culture of inclusion and belonging.

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