Assistant In Room Dining Manager

2 weeks ago

New York, United States In-Suite Dining Full time
Job DescriptionJob Description

The In-Room Dining Assistant Manager for F&B 575 at Aman New York will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

 This position has an annual salary of $80,000. 

KEY RESPONSIBILITIES

                                                

•       Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.

•       Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.

•       Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.

•       Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.

•       Handle guest inquiries, complaints, and special requests promptly and professionally.

•       Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.

•       Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.

•       Coordinate and lead to perfect execution and delivery, the amenities and mini-bar program of the property between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.

•       Ensure that the employee cafeteria is kept clean and organized at all times throughout the shifts.

•       Assist in managing all aspects of compliance to DOH requirements of the in-room dining department.

•       Assist in conducting regular performance evaluations for in-room dining team members.

•       Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.

•       Conduct daily pre-shift communication meetings.

•       Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.

•       All other responsibilities assigned by Management.

 

REQUIRED EXPERIENCE AND QUALIFICATIONS

 

•       Previous experience in a supervisory or assistant managerial role in the food and beverage industry, preferably in room service, in-room dining or private dining.

•       Strong knowledge of food and beverage operations, including order taking, food preparation, and delivery procedures.

•       Flexible schedule, including the ability to work evenings, weekends, and holidays as required.

•       Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and other departments.

•       Detail-oriented with strong organizational and multitasking abilities.

•       Ability to work under pressure and handle challenging situations with composure.

•       Proficiency in using computer systems and relevant software, Micros and Digivalet, is highly desired.

•       Ability to maintain a clean and professional appearance as per company policies.

•       Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending and lifting will be required.

•       Sensitive to cultural nuances.

•       Excellent communication skills, both written and verbal on English.

•       Very high attention to detail.

•       Be a self-motivator and motivator of others.

•       Ability to work together with other colleagues.

•       Multi-lingual is a plus.

•       TIPS and ServSafe Certified.

 

 

 

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