In-Room Dining Director

1 month ago


New York, United States Career Group Full time

An upscale hospitality group is seeking a talented and experienced In-Room Dining Manager to join their team at their soon-to-open location in New York City. As the In-Room Dining Manager, you will play a pivotal role in overseeing the daily operations of the guest service department. You will be responsible for the management and administration of the restaurant’s and boutique hotel’s in-room dining experience by ensuring optimal levels of service, quality, and hospitality.


Key Responsibilities:

  • Head of the training and development programs for all employees within the in-room dining department.
  • Supervising room service personnel by monitoring and assessing staff skills.
  • Responding to guests’ concerns and ensuring all staff meet service standards and requirements.
  • Develop and maintain strong relationships with guests.
  • Strong attention to detail and commitment to meeting guest preferences
  • Creating sales summary reports after each shift while strategizing loss prevention.
  • Organize all documentation daily including pre-shift reports, daily training topics, and shift floor plans.
  • Ensuring a high standard of appearance and cleanliness throughout the restaurant and hotel.
  • Facilitating communication between front-of-house and back-of-house staff.


Qualifications:

  • 2-3+ years of experience as an in-room dining supervisor or manager.
  • Deep knowledge of food service operations.
  • Excellent communication and leadership abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Effectively multitask and prioritize department functions.


If this sounds like a fit, please submit your resume for consideration


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