In-Room Dining Director
1 month ago
An upscale hospitality group is seeking a talented and experienced In-Room Dining Manager to join their team at their soon-to-open location in New York City. As the In-Room Dining Manager, you will play a pivotal role in overseeing the daily operations of the guest service department. You will be responsible for the management and administration of the restaurant’s and boutique hotel’s in-room dining experience by ensuring optimal levels of service, quality, and hospitality.
Key Responsibilities:
- Head of the training and development programs for all employees within the in-room dining department.
- Supervising room service personnel by monitoring and assessing staff skills.
- Responding to guests’ concerns and ensuring all staff meet service standards and requirements.
- Develop and maintain strong relationships with guests.
- Strong attention to detail and commitment to meeting guest preferences
- Creating sales summary reports after each shift while strategizing loss prevention.
- Organize all documentation daily including pre-shift reports, daily training topics, and shift floor plans.
- Ensuring a high standard of appearance and cleanliness throughout the restaurant and hotel.
- Facilitating communication between front-of-house and back-of-house staff.
Qualifications:
- 2-3+ years of experience as an in-room dining supervisor or manager.
- Deep knowledge of food service operations.
- Excellent communication and leadership abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Effectively multitask and prioritize department functions.
If this sounds like a fit, please submit your resume for consideration
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