Associate Clinical Specialist, CRM
4 weeks ago
ABOUT DIVISION
A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
WHAT WE OFFER
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:
Career development with an international company where you can grow the career you dream of
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
WHAT YOUâLL DO
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products.Â
- Provides technical clinical and programming assistance, primarily in support of sales/clinical team
- Integrates into all accounts; builds trust and relationships; establishes strong rapport with customers.
- With gained product knowledge, becomes proficient in complex programming and case support.
- Interacts with customers and assigned institutions, physicians, and technicians, purchasing agents and administration staff.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Provides technical (implant and/or procedural case coverage) support in response to field inquiries on a 24-hour, on-call basis
EDUCATION AND EXPERIENCE YOUâLL BRING
Required:
- Bachelorâs degree in Healthcare, Life Sciences or a related field; or equivalent experience required.
- Requires ability to become certified on all CRM products.
- 0-2 yearsâ experience in medical device or a related discipline
- Ability to apply engineering skills and abilities to interpret and solve complex clinical problems.
- Comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.
- Ability to concentrate on detail and work independently.
- Work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.
- Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
- Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).
Preferred:
- Must be able to take rotational on-call schedule: supporting duties beyond business hours during on-call shifts
- Must be able to work flexible hours and complete extensive training program
Learn more about our benefits that add real value to your life to help you live fully:Â www.abbottbenefits.com
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Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $52,000.00 â $104,000.00. In specific locations, the pay range may vary from the range posted.
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