Bid Management Specialist

ABOUT THE BUSINESS:

We are the leading provider of worldwide intelligent end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks, as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse, and professional team of more than 97,657 from 158 nationalities is committed to delivering unrivaled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change, and deploy industry-leading digital technology to broaden further our vision to disrupt world trade and create the most intelligent, most efficient, and innovative solutions while ensuring a positive and sustainable impact on economies, societies, and our planet.

 JOB PURPOSE:

To provide both bid management back office process support and business challenge and insight reporting that collectively will help support the Contract Logistics (CL) business grow and engage more effectively and efficiently with our customers.

This role is to provide the necessary process and reporting that supports CL Bid Management in the Americas Region – supporting both the wider Global growth and in-region capability needed in Bid Management.

This will be achieved primarily around the management and adherence of the business teams to the defined CL Bid Management and CRM processes, but then also using the CRM data and wider DP World data to create the focused business challenges and pipeline-associated reporting that the regions may require.

KEY ACCOUNTABILITIES:

• Manage all required bids via the defined DP World bid management process. The Bid Manager will utilize CRM and various tools to ensure company success from RFI through Award.
• Communicate and escalate any potential delays to key stakeholders.
• Work closely with Sales to ensure high-quality bid proposal is presented to our customers.
• Be willing and able to engage senior internal stakeholders to progress the required bid management process activities. Be a “self-starter” in proactively engaging any internal stakeholder to both produce output, but also to question and continuously improve our internal processes.
• Responsible for maintaining an RFI database and assisting Sales with questions regarding RFIs.
• Ensure key meetings are scheduled to ensure all aspects of each solution proposal are addressed professionally and efficiently.
• Host key approval calls and attend other calls as required capturing key issues and takeaways.  Documenting and informing key stakeholders.
• Produce and reinforce bid timeline.
• Manage Agenda and facilitate escalation meetings including collecting approvals.
• Support Sales to deliver high-quality RFI/RFQ response documents & presentations to prospective new customers by providing and reviewing proposal documents.
• Drive RFQ response progress through company approvals in CRM to ensure all steps are followed & deadlines are achieved.
• Support Sales and enforce updates to Opportunity records in CRM to ensure accurate bid status and allow for accurate report creation.
• Strive to drive faster adoption of the changes that impact sales employees in the organization to increase benefit realization and the achievement of results and outcomes.
• Manage relationships across business segments and multiple functional areas.
• Work independently and handle, track & prioritize multiple RFQ response assignments concurrently.
• To proactively challenge how things are done today and identify areas of improvement – so we can continuously improve our process, credentials, and how we are seen by customers when they receive a DP World submission.
• Work with the Sales Team to understand needs and support successful bids through to final award
• Provide sales training to the commercial team as well as other bid stakeholders. 
• Managing Sales Data and Analytics while ensuring data integrity.
• Partner with Sales on various projects and planning.
• Work in complex project environments, and work with both long-range and short-term business objectives and management of multiple stakeholders interpreting and analyzing results.
• Delivering formal and informal presentations to internal team members
• Manage communication with stakeholders throughout the organization, including executive staff, regarding product goals and progress against those goals
• Dedication to self-driven improvement while prioritizing current responsibilities.
• Other duties as assigned

SKILLS, EXPERIENCE + QUALIFICATIONS:

SKILLS 

• Strong communication skills – good listener, communicate clearly.  You write exceptionally well, and you speak eloquently. You can explain just about anything to anyone.  You’re comfortable on the phone or with groups of people – at any level.  You are incredibly tactful when delivering the facts. 
• Detail-oriented - You pay strong attention to the details as it is one of your core qualities.  As far as you are concerned, anything worth doing is worth doing right every time. 
• Exceptional critical thinking skills; you can identify gaps in logic and underlying causes of issues; You think on your feet.  You like learning new things, and you can learn quickly.
• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organized
• Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you consistently demonstrate a “can do” positive attitude
• Confidentiality - You consider and protect the confidentiality of company data at ALL times;
• IT skills - highly proficient in the entire Microsoft Office Suite: Word, Excel, PowerPoint, Dynamics.
• Languages – Native English Speaker (Additional languages would be an asset)

QUALIFICATIONS

• Preferred – Bachelor’s Degree or equivalent in related field

EXPERIENCE

• 1-3 years experience in Sales Operations/Project Management
• Proven history of accountability and ownership of project deliverables
• Possess a strategic mindset
• Possess excellent written and verbal communication skills and the ability to write clear, concise, and compelling copy
• Experience in analysis and requirements gathering. Strong analytical, planning, problem-solving, and organizational skills.
• Ability to use technology and data to measure KPIs
• Strong business and commercial acumen
• Experience in the logistics industry is preferred

Quality & Safety Requirements

• Conform to the processes and requirements of our integrated management system.

• Achieve the effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.
• Work to comply with the company's environmental, health, and safety standards and rules.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.