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Front Desk Agent

4 months ago

Seattle, United States Hilton Seattle Airport & Conference Center Full time
Description

This is a mixed shift position working PM and Overnight shifts:

PM shifts are during the week and Overnight shifts are on Saturday and Sunday nights. 

The Hilton Seattle Airport and Conference Center is looking for a Guest Service Agent to join the Front Office Team.

The hotel is located across the street from Seattle-Tacoma International Airport. Walking distance to the airport terminal via the sky bridge opposite the hotel or take the Link Light Rail to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field. The 396 rooms property has a business center, outdoor pool, and two private courtyards.

  • Classification:  Full-Time
  • Shifts:  Full availability is required, must be able to work, evenings, overnights, weekends and holidays

    The ideal candidate will have minimum six months of hospitality experience with schedule flexibility.

    What will I be doing?

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
    • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    • Receive, input, retrieve and relay messages to guests Requirements

      What are we looking for?

      Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      • Hospitality - We're passionate about delivering exceptional guest experiences.
      • Integrity - We do the right thing, all the time.
      • Leadership - We're leaders in our industry and in our communities.
      • Teamwork - We're team players in everything we do.
      • Ownership - We're the owners of our actions and decisions.
      • Now - We operate with a sense of urgency and discipline

        In addition, we look for the demonstration of the following key attributes:

        • Quality
        • Productivity
        • Dependability
        • Customer Focus
        • Adaptability

          What will it be like to work for Hilton?

          Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  Our amazing Team Members are at the heart of it all

          The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.

          We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

          • Medical Insurance Coverage – for you and your family
          • Vision, Dental, Life and Disability Insurance
          • Mental Health Resources
          • Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
          • Vacation – Paid Time Off, 40 hours awarded after first year of employment
          • Go Hilton travel discount program: 100 nights of discounted travel per calendar year
          • 401(k) plan
          • Pension plan – Hilton to put $1.29 per hour you work
          • Employee Stock Purchasing Program
          • Access to your pay when you need it through Daily Pay
          • Complimentary Duty Meals served in our Team Member Restaurant
          • Employee Assistance Program
          • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language, learning, digital literacy, professional certificates and more)
          • Career growth and development
          • Team Member Resource Groups
          • Recognition and rewards program 

            The hourly rate is $22.10.

            Source: Hospitality Online