Account Manager
3 weeks ago
Are you looking to join a dynamic and rapidly-growing facilities services business?
Katsam is a leading facilities services platform providing customers with outstanding sweeping, facilities maintenance, and janitorial services. Over the next five years, Katsam expects to expand its reach through rapid organic growth, technology-enablement, and acquisitions.
Katsam is growing rapidly and is seeking an energetic account manager to help drive our organic growth efforts, provide best-in-class customer success, and support our growing business.
Successful candidates will work directly with Katsam’s CEO, to help service our existing customers, to drive cross-sell of our offerings, and to source and close new customers. We seek candidates with strong communication skills, a customer-service orientation, and an ability to collaborate toward shaping and growing the firm and its culture. Katsam will make several acquisitions and favor candidates with experience and/or interest in supporting account management duties across a growing platform. The role provides significant leadership visibility and opportunities for advancement.
We pride ourselves in fostering a supportive and energizing culture which includes robust training, team gatherings and staff events to cultivate personal and professional connections.
We look forward to meeting candidates with the following background and abilities:
- Based in St. Louis, MO;
- Experience in a sales and/or account management role;
- Knowledge of best practices for customer communication, retention, expansion, and sales prospecting
- Ability to establish communications cadences and talk-tracks, best practices for issue resolution, and pipeline reporting standards for new prospects;
- Previous experience working with Customer Relationship Management (CRM) systems;
- Exemplary history of driving customer satisfaction and sales expansion;
- Self-starter, problem solver, able to thrive in changing work environments, drive change, and work both at the tactical and strategic level;
- Experience effectively communicating data and analysis, including presentations to peers and managers
- Ability and willingness to occasionally drive to meet customers and prospects in person (must have clean driving record)
Katsam is a competitive and dynamic firm with high expectations. We are located in Fenton, MO, and provide outstanding service to customers across the greater St. Louis area. We offer competitive salaries, opportunities for bonuses and excellent benefits. Additionally, all teammates join our Purpose plan, whereby you will have an ownership stake in the equity upside of Katsam.
We encourage you to apply if you are interested in working with talented and motivated professionals in an entrepreneurial, dynamic, and fast-paced environment.
Estimated annual salary + commission/bonus commensurate with experience. All Katsam employees are also eligible to participate in our employee ownership plan.
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