Motor Vehicle Branch Operations Supervisor 1(Office/On-Site)

4 weeks ago

Bridgeport, United States State of Connecticut Full time

Introduction
The State of Connecticut, Department of Motor Vehicles (DMV) invites its agency employees to apply for the position of Motor Vehicle Branch Operations Supervisor 1.

CONTINUE TO ENJOY

Our new State Employee Benefits Overview pageWorking for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.Professional growth and development opportunities.A healthy work/life balance to all employees.POSITION HIGHLIGHTSFull Time. Office/On-Site position within a Branch Office.Tuesday - Saturday Work Schedule: Tuesday, Wednesday, Friday: 7:30 AM - 4:45PMThursday: 9:00 AM - 6:15PMSaturday: 7:45 AM - 12:45 PMThis recruitment will be used to fill an immediate need at the Willimantic branch. Future vacancies may be filled in any of the following locations as they become available: Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Putnam, Waterbury, Wethersfield, Winsted (Winchester) and Willimantic (Windham).

THE ROLE

As the Motor Vehicle Branch Operations Supervisor 1, you will play a crucial role in supervising a team of dedicated staff, deliver outstanding customer service, and ensure smooth branch operations. Your proven ability to lead effectively, pay attention to detail, and strive for excellence will be essential in driving the success of the branch and contributing to the overall mission of the DMV.

The Motor Vehicle Branch Operations Supervisor 1 can expect to:
Supervise and mentor a team of branch staff members, providing guidance and support to ensure exceptional customer service and efficient operations.Oversee the processing of license and registration transactions, ensuring accuracy and adherence to all applicable laws and regulations.Resolve complex customer inquiries and issues, demonstrating a customer-centric approach and maintaining a high level of professionalism.Collaborate with internal teams to determine branch performance metrics and implement strategies to optimize efficiency and customer satisfaction.Develop and maintain branch policies and procedures, ensuring compliance with all applicable laws, regulations, and DMV standards.Assist with the training and development of branch staff, ensuring a high level of expertise and proficiency in all aspects of branch operations.Our ideal candidate will have:
Excellent communication and interpersonal skills, with the ability to effectively engage with a wide range of individuals.Proficiency in computer systems and software, including MS Office Suite and DMV-specific applications.A thorough understanding of motor vehicle laws, regulations, and processes.Demonstrated ability to efficiently handle various responsibilities and prioritize tasks in a dynamic work environment.

ABOUT US

At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.
Selection Plan
TO APPLY
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING
Please read or watch our Applicant Tips on How to Apply.
IMPORTANT INFORMATION AFTER YOU APPLY
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.Read through this helpful link to prepare for your interview.The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.CONNECT WITH US

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at brittney.woodley@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles this class is accountable for providing the public with prompt, courteous and accurate service by effectively managing all activities in a small branch office.
EXAMPLES OF DUTIES
Performs a wide range of administrative, supervisory and direct service duties as follows:

Coordinates, implements and maintains effective operational branch office procedures;Ensures compliance with central office policies, standards and procedures;Ensures the proper maintenance and security of building and grounds, office equipment, supplies, cash and official documents;Continuously reviews cash and document controls;Has responsibility for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes;Negotiates contractual arrangements for the maintenance and repair of the physical plant as required;Maintains sufficient inventory;Orders supplies; Keeps a variety of records and completes weekly, monthly and yearly reports;Oversees and evaluates lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed;Adjusts work assignments to accommodate immediate needs;Serves as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information;Interviews and selects office staff;Provides orientation, counseling, evaluation and discipline in accordance with departmental standards;Determines, provides and/or oversees training needs of employees;Assigns and periodically reviews work for effectiveness;Makes work schedules and approves leave time;Provides the full range of office services to the public in person, over the phone and through written correspondence;Handles the most complex transactions and resolves customer complaints;Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of the functions and activities of the Department of Motor Vehicles;and ability to apply motor vehicle laws and regulations;the principles of office systems and procedures;clerical detail and recordkeeping including financial recordkeepingConsiderable interpersonal skills;oral and written communication skills;Skills in handling and counting money;operation of office equipment skills;Ability to utilize computer software.Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Four (4) years of the General Experience must have involved the issuance of a variety of official documents requiring the examination of applications and supporting documentation including one (1) year in a supervisory capacity.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.One (1) year as a Motor Vehicle Branch Supervisor may be substituted for the General and Special Experience.Two (2) years as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience.
PREFERRED QUALIFICATIONS
Experience working with daily operations of the branch including issuing drivers’ licenses, registrations, petty cash, daily deposits, and overage/shortage procedures.Experience with face-to-face customer interactions and the de-escalation of situation(s).Experience managing Sales Force (SF) and Mainframe Payment (MPay) appointment systems.Experience supervising, assigning work, training staff, and problem solving.Experience interpreting Motor Vehicle Statutes such as Title 14 and applying them to policies and Branch Operations procedures.Experience establishing and managing competing priorities.Experience with Microsoft Office, Excel, Teams, CIVLS (CT Integrated Vehicle and License System).Experience with written and verbal communication with internal staff and the public.Experience working independently and in a team environment.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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