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Retail Operations Supervisor

2 months ago

Bridgeport, Connecticut, United States TD Bank Full time

Work Location: Bridgeport, Connecticut

Hours: 40

Compensation: $45.00 USD

TD is dedicated to ensuring fair and equitable compensation for all employees. The salary range for this position considers various factors influencing compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience, job-related knowledge, certifications, geographic location, and specific business needs. As part of our commitment to career development, it is uncommon for new hires to start at or near the top of the salary range.

As a candidate, you are encouraged to engage in discussions regarding compensation with your recruiter, who can provide further details about this role.

Business Line: Personal and Commercial Banking Services

Position Overview:

The Retail Operations Supervisor is a seasoned leader responsible for overseeing daily service, sales, and operational goals within a retail location. This role emphasizes guiding a team to enhance and strengthen customer relationships by delivering TD's model of convenience, sales, and personalized service.

Key Responsibilities:

  • Lead a team of service and advice professionals to achieve individual and store objectives, ensuring exceptional customer and colleague experiences while meeting performance targets.
  • Provide daily leadership and direction to the team, ensuring effective delivery of personalized service and advice while adhering to compliance and regulatory standards.
  • Oversee complex sales advice activities that involve multiple processes and systems, demonstrating a thorough understanding of financial concepts and a wide range of products and services.
  • Drive and reinforce the team's advisory capabilities through continuous observation, coaching, and communication, ensuring proactive advice is offered based on customer needs.
  • Maintain comprehensive knowledge of the local market, competitive offerings, and economic trends to support effective advice recommendations that empower customers financially.
  • Address critical and high-risk issues effectively, determining the best course of action for resolution.

Qualifications:

  • Undergraduate degree or equivalent experience.
  • Minimum of 2 years of relevant experience required.
  • Previous supervisory or leadership experience is essential.
  • Proven ability to deliver outstanding customer service.
  • Strong verbal and written communication skills.
  • Skills in sales and operational management.
  • Ability to prioritize competing demands.
  • Preferred experience in consumer and residential lending.
  • Proficiency in Microsoft Office.
  • Familiarity with TD Bank products and services.
  • Demonstrated organizational, interpersonal, communication, and decision-making skills.
  • Experience in expense management.
  • Notary License is preferred.
  • Must maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry).

Customer Engagement:

  • Create an environment where the team engages with customers warmly, actively listening and asking clarifying questions.
  • Contribute to business objectives by attracting, acquiring, and retaining customers, identifying advice opportunities, and increasing profitability.
  • Foster strong partnerships between colleagues handling customer transactions and platform bankers for effective referrals.
  • Lead customer service initiatives, supporting customers through challenging times and demonstrating expertise in products and services.
  • Ensure optimal colleague scheduling to meet customer demands and compliance requirements.
  • Act as an escalation point for customer problem resolution, identifying preventative measures and educating customers.
  • Personalize customer experiences by understanding their needs and helping them achieve their goals.

About TD:

TD is a leading global financial institution and the fifth largest bank in North America by branches. We deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and globally. With over 95,000 colleagues, we are committed to enriching the lives of our customers, communities, and colleagues.