Account Manager

4 weeks ago

Augusta, United States Premier Networx, Inc. Full time

We're on the hunt for a proven and experienced Account Manager to join our growing managed service provider family at Premier Networx As a managed service provider, we provide proactive IT support to our SMB clients. The Account Manager’s primary responsibility is to manage clients and their business. As a part of this management, they are responsible for providing a business point of contact for the client and are client advocates. Account Managers will ensure company policy and procedures are followed and maintained.

This position requires a high level of independence, business acumen, strong client service and skills. Organizational ability is important to keep track of all tasks. Accurate and timely monitoring of client work, service calls, and related documentation is desired. A team player that can work with the internal service department to ensure a high level of client retention is met while any client procurement is funneled appropriately to the sales team.

Our Culture - We emphasize the importance of education and continuous improvement. We strive for personal and professional growth through teaching, training, collaboration, and perseverance. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and our top priority is to provide exceptional service to our clients with genuine care for their satisfaction.

Our People

  • We strive for excellence in everything we do
  • We always aim to make a positive impact with each other and our clients
  • We have a passion that drives us to learn and grow continuously
  • We are more than just a company; we're a family of tech enthusiasts who bring a fun and dynamic energy to the workplace
  • We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected
  • We believe together, we can achieve great things

Our mission is to make technology work wonders for our clients, and that all starts with delivering top-notch customer service.


DUTIES AND RESPONSIBILITIES:

  • Serve as the point of contact for client escalations, including proactive investigation and resolution of potential delivery delays and/or questions that arise throughout the customer lifecycle.
  • Manage service delivery to include project plans, service levels, process and deliverables.
  • Lead the on-time activation of existing customers’ services including all implementations and enhancements to existing services.
  • Effectively collaborate cross-functionally to develop relationships, process and procedures with adjacent teams critical to on-going customer support.
  • Perform risk assessments to include the collection and development of recommendations to mitigate risk.
  • Operate in a mode of continuous improvement; identify and implement improvements to enhance Customer Success objectives.
  • Develop content, standards and cadence for customer reporting and periodic customer business reviews and satisfaction surveys.
  • Own and manage the Customer Success Management process for existing clients by leveraging internal resources and tools, including written proposals, statements of work, business justification, etc.
  • Identify areas to expand and further strengthen relationships with key clients.
  • Identify business optimization and sales opportunities within assigned accounts related to service solutions.
  • Collaborate with internal teams to craft solutions for client issues and optimization projects.
  • Collaborate with clients to define requirements and manage expectations and communications from inception through delivery, including status updates, budget reconciliation and scope changes.
  • Manage contract renewals.
  • Participate in pre-sales opportunity reviews to become familiar with prospective new business.
  • Thoroughly review Statements of Work (SOW) to ensure understanding of the solutions sold and implementation requirements.

MINIMUM SKILLS REQUIRED:

  • Previous Managed Service Provider or IT Services firm experience preferred
  • Minimum of 1 year of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.
  • Training in customer success is a plus.
  • Customer service skills, ideally IT helpdesk experience
  • Strong interpersonal skills are required to effectively communicate with users and vendors
  • Passion for teamwork, continuing education, problem-solving and exceptional customer service
  • Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible

A PLUS IF YOU HAVE:

  • Microsoft Certified Professional status is a huge asset.
  • Experience working with ConnectWise products, Vendor Management Portals, Knowledge-based Software, and Microsoft Office Suite.
  • Experience with working with Dell products.

  • Account Manager

    4 weeks ago

    Augusta, Maine, United States Premier Networx, Inc. Full time

    We're on the hunt for a proven and experienced Account Manager to join our growing managed service provider family at Premier Networx As a managed service provider, we provide proactive IT support to our SMB clients. The Account Manager's primary responsibility is to manage clients and their business. As a part of this management, they are responsible for...

  • Account Manager

    5 days ago

    Augusta, Maine, United States Tradesmen International Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Manager to join our team at Tradesmen International. As an Account Manager, you will be responsible for obtaining orders or contracts for our services, building strong relationships with clients, and managing a portfolio of accounts to drive sales growth.Main Responsibilities:Sales and...

  • Senior accounting manager

    3 weeks ago

    Augusta, United States Ryder Full time

    Preferred South Florida or Houston, TX area SUMMARY The Accounting Manager position reports directly to the Sr Director of Construction, Building Maintenance (BM) and Fuel Ops and is responsible for managing a team that provides accounting and financial support/analysis. The role will support four groups: Ryder Fuel Services (RFS), Real Estate (RE),...

  • Accounting Advisory Manager

    19 hours ago

    Augusta, Georgia, United States Cherry Bekaert Advisory, LLC Full time

    Job DescriptionCherry Bekaert Advisory, LLC is seeking a highly skilled Accounting Advisory Manager to join our Government & Public Sector (GPS) team. As a member of this team, you will play a critical role in helping clients protect and enhance the value of their organizations by leveraging their system of internal controls to enable growth, manage risk,...

  • Operational Accounting Manager

    3 months ago

    Augusta, United States Sloan Full time

    Req ID: 11245 Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with...

  • Advertising Account Manager

    22 hours ago

    Augusta, Maine, United States VetJobs Full time

    Job SummaryAs a key member of our team at VetJobs, we are seeking a highly motivated and results-driven Advertising Account Executive to join our sales team. This role is responsible for developing, servicing, and maintaining a base of local clients and/or agencies who purchase advertising space or other media services to achieve established annual sales...

  • Commercial Insurance Account Manager

    4 days ago

    Augusta, Maine, United States Gpac Full time

    Commercial Insurance Account Executive**About the Role**Gpac is seeking a highly skilled Commercial Insurance Account Executive to join our dynamic team. As a key member of our insurance team, you will play a pivotal role in delivering top-tier commercial insurance solutions to our clients.**Key Responsibilities****Policy Management**: Accurately input...

  • Regional Account Manager

    2 months ago

    Augusta, United States Townsquare Media Full time

    Job DescriptionJob DescriptionRegional Account Manager*This is an in-office position requiring you to work in the Augusta Office*Townsquare Media is looking for a bright and energetic 'Regional Account Manager' to join our growing Operations Team. Our team is responsible for providing front line support to our sales department in both pre-sale and...

  • Personal Lines Account Manager

    3 days ago

    Augusta, Maine, United States United Insurance Full time

    Job DescriptionJob Summary:The Personal Lines Account Manager at United Insurance plays a crucial role in maintaining a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself.Key Responsibilities:Client Relationship Management: Maintain a professional connection between clients, the agency,...

  • Director of Accounting

    2 months ago

    Augusta, United States Auben Realty Full time

    Job DescriptionJob DescriptionDirector of Accounting: Job Description Department: AccountingReports to: President FLSA status: ExemptSupervises others: YesWe are in search of an accomplished Real Estate professional with a drive for achievement and measurable results. The ideal candidate is deeply committed to customer service, adept at fostering...

  • Accounting Assistant

    4 weeks ago

    Augusta, United States Conceal Full time

    Job DescriptionJob DescriptionWe are seeking a detail-oriented and motivated Accounting Assistant to join our finance team. The ideal candidate will support the finance department with daily tasks, including managing financial records, processing transactions, and assisting in the preparation of financial reports. This role is perfect for someone looking to...

  • Cost Accountant

    1 week ago

    Augusta, United States GPAC Full time

    A leading food manufacturer dedicated to producing high-quality, innovative, and sustainable food products. As a publicly traded small food science corporation, we are committed to excellence and continuous improvement. We are seeking a talented Cost Accountant to join our finance team and help drive our financial success.Job Summary: The Cost Accountant...

  • Account Executive

    3 days ago

    Augusta, Maine, United States Tradesmen International, Inc. Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Executive to join our team at Tradesmen International, Inc. As an Account Executive, you will be responsible for obtaining orders or contracts for our services, building strong relationships with clients, and managing a portfolio of accounts to drive sales growth.Key...

  • Accounting Professionals

    3 months ago

    Augusta, United States Spherion Full time

    Whether you're just starting out or a seasoned executive, we have outstanding opportunities to advance your career with leading employers. Entry-Level Roles: - Accounts Payable/Receivable Clerks - Bookkeepers - Staff Accountants - Financial Analysts Mid-Level Roles: - Senior Accountants - Cost Accountants - Accounting Managers - Financial Reporting Analysts...

  • Accounting Professional

    3 days ago

    Augusta, Maine, United States Performance Foodservice Full time

    Job Summary:We are seeking a highly skilled Accounting Professional to join our team at Performance Foodservice. As a key member of our finance department, you will be responsible for preparing daily and monthly financial reports, analyzing data, and providing value-added insights to management.Key Responsibilities:Prepare and analyze financial reports,...

  • Chief Accounting Officer

    2 weeks ago

    Augusta, Georgia, United States Auben Realty Full time

    Job OverviewChief Accounting Officer: OverviewDepartment: FinanceReports to: Executive LeadershipFLSA status: ExemptSupervises others: YesWe are in search of a seasoned professional for the position of Chief Accounting Officer at Auben Realty. The ideal candidate will exhibit a strong dedication to client satisfaction, excel in communication and teamwork,...

  • Advanced Accounting Consultant

    2 weeks ago

    Augusta, Maine, United States Maine Public Employees Retirement System Full time

    Position OverviewThe Maine Public Employees Retirement System (MainePERS) is looking for a Senior Accounting Analyst to become a vital member of our Accounting and Finance team. This role is crucial for executing key accounting operations within the organization.The Senior Accounting Analyst will be responsible for a variety of essential tasks,...

  • Accounting Specialist

    2 weeks ago

    Augusta, Maine, United States Core-Mark Full time

    Company OverviewCore-Mark, a leading distributor in the foodservice industry, fosters strong partnerships with a diverse range of clients, including independent eateries, healthcare institutions, educational facilities, and convenience stores. Our dedicated team of sales professionals, culinary experts, and industry consultants collaborates closely with...

  • Lead Financial Accountant

    2 weeks ago

    Augusta, Maine, United States State of Maine Full time

    Department Overview:The Department of Health and Human Services (DHHS) is committed to enhancing the health, safety, and well-being of the residents of Maine. The department plays a crucial role in delivering health and social services to a significant portion of the state's population, including vulnerable groups such as children, families, and individuals...

  • Customer Accounts Representative

    3 months ago

    Augusta, United States RimTyme Custom Wheels & Tires Full time

    Job DescriptionJob DescriptionGeneral Description: Working in a team environment to manage daily credit activities including processing order forms, explaining rental agreements to customers, maintaining proper due dates, handling and protecting customer privacy, and be responsible for telephone and field collections to ensure rental accounts are current.Our...