Conference / Catering / Banquet Sales Manager

1 month ago

Williamsburg, United States Williamsburg Lodge Full time
Description

Job Title: Catering Manager Division: CWC Support Services

Department: Conference Services

Position Reports To: Director of Catering & Conference Services

PRIMARY FUNCTION:

Works with all day group and social business to include weddings, luncheons, dinners, receptions, dances, business and club meetings, family reunions, Christmas parties and all meetings and food functions using 10 overnight sleeping rooms or less. Coordinate all aspects of planning. Solicit, book, plan and coordinate all associated events while maximizing the banquet space. Serves as the primary contact between clients and Colonial Williamsburg operations to ensure smooth execution of all functions in support of banquet activities. This position will potentially oversee functions of all CWC-HG hotel and facilities in all market segments regardless of seasonal fluctuations.

WORK TO BE PERFORMED:

1. Solicits, negotiates and books new and repeat business through outside sales, sales calls, telemarketing, mailings, networking and other efforts.

2. Serves as primary contact between clients and Colonial Williamsburg. Initiates contact with clients up to one year in advance and assists in planning and developing events.

3. Plans, up sells and details functions with the client including space requirements, times, equipment, menus, themes, decorations, etc. Completes the contracts, prepares the appropriate paperwork, coordinates with the appropriate areas, resolves any issues, complaints and problems to ensure quality delivery of service and customer satisfaction.

4. Monitors the use of contracted accommodations and conference function space to maximize profit and efficiency.

5. Negotiates related food and beverage business, meeting space rental, audio visual services, and recreational activities. Market food, beverage, tavern and golf business.

6. Coordinates execution of all CWC-HG property services including accommodations, meeting rooms, audio visual, food and beverage and catering, recreational, special tickets, tours and activities, transportation, external support and external vendor services, package plans and billing.

7. Develops and maintains working knowledge of cost factors and labor issues.

8. Maintains up-to-date knowledge of corporate and hotel procedures and products and the competition’s products, strengths and weaknesses to continually improve sales strategies and the achievement of goals.

9. Serves as on-site CWC-HG representative during execution of functions. Responsible and accountable for the successful operation of all activity related to assigned functions.

10. Operates within a team concept; covers for others when needed while meeting individual performance goals.

11. Continues professional development through educational offerings made via industry trade groups and educational institutions.

Direct: None.

Indirect: On-site supervision of hotel operations staff during banquet related activities.

DIRECTION RECEIVED:

Works independently as part of a team, with general direction and guidance from the Director of Catering & Conference Services and conformance to broad policy objectives.

QUALIFICATIONS:

Excellent communication skills, both oral and written; ability to work independently without direct supervision and to work under stressful conditions and deadlines; ability to handle multiple projects simultaneously; in-depth knowledge of hotel operations and general knowledge of Colonial Williamsburg; generally gained through a two or four year degree in hotel or business related studies or two to four years of experience with increasing responsibilities in hotel or hospitality related fields.

Ability to work evenings, weekends and occasional holidays as required.

Preferred Qualifications:

In-depth knowledge of food and beverage preparation, presentation, catering service, and cost.

Source: Hospitality Online

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