Conference Concierge

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Giffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The works with the Sales & Conference Services Team to fulfill personal and professional requests for guests to include room and meal confirmations, tours, entertainment, transportation, travel arrangements and shipping & receiving services. The concierge will provide information about local Colonial Williamsburg attractions and recommendations for special occasions and special events in addition to up-selling the different services and restaurants of our property.

ESSENTIAL FUNCTIONS:

Ensure client satisfaction by checking room status, cleanliness and setup, lighting, audio-visual and information technology setups, correcting any deficiencies. Serve as on-site Colonial Williamsburg Company representative during functions. Meet daily with event planners to review requirements. Consult with in-house staff and vendors and coordinate use of Colonial Williamsburg Company services to meet client needs. Complete appropriate paperwork and resolve any issues, complaints or problems to ensure quality delivery of service and client satisfaction. Keep BEO book up-to-date daily. Main point of contact for conferences. Maintain the Daily Flash Report regarding any details for the day in the Conference Center.

QUALIFICATIONS:

In-depth knowledge of hotel operations and general knowledge of Colonial Williamsburg generally gained through a two-year degree in hotel or business related studies or two to four years’ experience with increasing responsibilities in hotel or hospitality related fields.

Must be able to work independently with little or no direct supervision and possess excellent oral and written communication skills. Ability to work under sometimes stressful conditions and deadlines; handle multiple projects simultaneously; work evenings, weekends and occasional holidays as required, and drive to outside sales calls.

Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.

Must be able to use Microsoft Excel and other various hotel programs and effectively manage the Concierge Business Center.

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