Conference Concierge
1 week ago
About the Role:
The Conference Concierge is a key member of the Sales & Conference Services Team at Williamsburg Lodge, responsible for delivering exceptional guest experiences and ensuring seamless event execution. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.
Key Responsibilities:
- Ensure client satisfaction by verifying room status, cleanliness, and setup, as well as audio-visual and information technology setups, and addressing any deficiencies.
- Act as the on-site representative for Williamsburg Lodge during events, providing a high level of service and ensuring a positive experience for guests.
- Meet daily with event planners to review requirements and ensure that all needs are met.
- Collaborate with in-house staff and vendors to coordinate the use of Williamsburg Lodge services and meet client needs.
- Complete necessary paperwork and resolve any issues, complaints, or problems to ensure quality delivery of service and client satisfaction.
- Maintain the Daily Flash Report, detailing any important information for the day in the Conference Center.
- Serve as the primary point of contact for conferences and events.
Requirements:
To be successful in this role, you will need:
- In-depth knowledge of hotel operations and a general understanding of the Williamsburg Lodge and its services.
- Excellent oral and written communication skills, with the ability to work independently with minimal supervision.
- The ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
- Flexibility to work evenings, weekends, and occasional holidays as required.
- Ability to drive to outside sales calls.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Proficiency in Microsoft Excel and other hotel programs, with the ability to effectively manage the Concierge Business Center.
What We Offer:
As a member of the Williamsburg Lodge team, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional guest experiences and contributing to the success of our events and conferences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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