Client Program Manager

1 month ago

Bloomington, United States Pearson Full time

The Client Program Manager is responsible for the successful implementation and maintenance of client programs and serves as the principal communication channel between the client and Pearson VUE to ensure client satisfaction with delivered services. This team member develops and maintains complete, up-to-date documentation, including project plans, the scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards, and budget.

Responsibilities of the Client Program Manager will include:

Account Management

  • Maintain strong relationships with clients, ensuring client satisfaction with delivered services

  • Maintains working relationships with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and others.

  • Customer Satisfaction

  • Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards

  • Optimization of internal resources – saying “no” to customers

Launching New Clients

  • Organize requirements meetings

  • Coordinate gap resolutions

  • Manage implementation schedule

  • Frequent client face time

Business Development

  • Identifying opportunities for add-on products and services, assisting sales in new proposals

Required Education & Experience

  • BS or BA or equivalent experience

  • 5+ years of experience in business development, account management, program management or related area

  • Ability to travel up to 15%

Desired Knowledge, Skills & Abilities

  • Strong Customer Service focus including experience in balancing the needs of internal and external clients

  • Outstanding written, verbal, and interpersonal communication skills

  • Must possess leadership, problem-solving, time-management, planning, and project-management skills

  • Experience managing professional services contracts

  • Influencing others/relationship building

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 16506

  • IT Program Manager

    1 week ago

    Bloomington, Illinois, United States Network Designs Inc. Full time

    Position OverviewRole Summary:Network Designs Inc. is in search of a skilled Program Manager to oversee the delivery of IT services for a government client. This role involves managing both IT Operations and a diverse range of projects to ensure alignment with the client's business objectives. The Program Manager will be responsible for the overall scope,...

  • Program Manager

    2 months ago

    Bloomington, United States COUNTRY Financial Full time

    COUNTRY's Digital Client Experience team is actively seeking an experienced and dynamic Program Manager to advance it's Multi Channel Sales Major Initiative. The Multi-Channel Sales Program manager will be responsible for leading executive level communications, managing issues, eliminating blockers, and supporting agile teams in delivery of key objectives...

  • Site Coordinator for Early Childhood Programs

    4 days ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Bloomington, INPosition Classification: Full-Time/Non-ExemptPosition SummaryThe Site Coordinator plays a pivotal role in supervising staff and engaging parents within the educational framework of designated Head Start classroom locations. This position is essential for managing daily operations while ensuring the well-being of children...

  • Client Success Manager

    20 hours ago

    Bloomington, Illinois, United States Thomson Reuters Full time

    About the RoleThis is a senior leadership position that requires a strong background in client management and project delivery. As a Senior Delivery Manager at Thomson Reuters, you will be responsible for leading complex deals and ensuring successful implementation across territories.Key ResponsibilitiesProvide proactive leadership in the execution of...

  • Client Success Manager

    21 hours ago

    Bloomington, Illinois, United States Thomson Reuters Full time

    About the RoleIn this opportunity as a Senior Delivery Manager, you will:Provide strategic leadership in the execution of complex deals to ensure successful implementation across territories.Offer thought leadership across the National Security territory on how to leverage Thomson Reuters solutions to most effectively support client objectives.Proactively...

  • Program Management Advisor

    1 month ago

    Bloomington, United States The Cigna Group Full time

    The job profile for this position is Program Management Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Student Support Specialist

    4 days ago

    Bloomington, Indiana, United States College Internship Program Inc Full time

    Job DescriptionJob Summary:The Student Support Specialist - Program Assistant will collaborate with students to help them become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist will work simultaneously in multiple functional areas depending upon center requirements and...

  • Program Management Analyst

    1 week ago

    Bloomington, Illinois, United States QinetiQ Full time

    Company OverviewQinetiQ US is a premier organization of specialists dedicated to delivering cutting-edge technology and solutions in robotic and autonomous systems, land, soldier, and maritime operations across over 50 global locations. Our efforts significantly contribute to pioneering research in sensor technology, signal processing, data integration,...

  • Program Management Analyst

    1 week ago

    Bloomington, Illinois, United States QinetiQ Full time

    Company OverviewWe are a leading organization comprised of skilled professionals dedicated to delivering cutting-edge technology and products in robotic and autonomous systems, ground, soldier, and maritime solutions across numerous global locations. Our contributions significantly advance research in sensor science, signal processing, data integration,...

  • Program Management Analyst

    4 days ago

    Bloomington, Illinois, United States QinetiQ Full time

    Company OverviewAt QinetiQ, we pride ourselves on being a premier collective of specialists dedicated to delivering cutting-edge technology and products across various domains, including robotic and autonomous systems, ground operations, soldier support, and maritime solutions globally. Our contributions significantly advance research in sensor technology,...

  • Program Management Analyst

    4 days ago

    Bloomington, Illinois, United States QinetiQ Full time

    Company OverviewWe are a premier organization of specialists dedicated to delivering cutting-edge technology and solutions in robotic and autonomous systems, land, soldier, and maritime operations across more than 50 global locations. A significant portion of our efforts contributes to pioneering research in sensor technology, signal processing, data...

  • Client Services Manager

    2 days ago

    Bloomington, United States Betty Full time

    Betty is a dynamic creative agency dedicated to ongoing enhancement, seeking individuals who resonate with our mission. We are currently looking for a passionate, inclusive, and proactive professional to join our team. The ideal candidate is committed to delivering outstanding results, strengthening client relationships, fostering agency growth, and crafting...

  • Client Relationship Manager

    2 days ago

    Bloomington, United States Betty Full time

    Betty is a dynamic creative agency committed to ongoing enhancement, actively seeking individuals who share our enthusiasm for innovation. We are on the lookout for a passionate, inclusive, and proactive team member. The ideal candidate will be dedicated to delivering outstanding results, strengthening client relationships, contributing to agency...

  • Early Childhood Program Supervisor

    1 week ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Lindbergh - Bloomington, IN Position Classification: Full-Time/Non-Exempt Position SummaryThe role of the Site Coordinator encompasses the oversight of educational programs at designated Head Start locations, ensuring effective staff management and parental engagement. This position plays a crucial part in fostering the growth and...

  • Deputy Program Manager

    4 weeks ago

    Bloomington, Illinois, United States NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Deputy Program Manager to join our team in McLean, Virginia (US-VA), United States (US).NTT DATA is seeking an...

  • Client Relationship Manager

    2 months ago

    Bloomington, United States OneGroup Full time

    Overview Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...

  • Client Relationship Manager

    1 week ago

    Bloomington, United States City Wide Facility Solutions Full time

    Job OverviewAre you seeking a role that combines fieldwork with client interaction? City Wide Facility Solutions offers a flexible work environment with occasional office visits. The expected total compensation for this position ranges from $75,000 to $85,000, supported by an uncapped commission structure for high achievers. This role primarily focuses on...

  • Client Relationship Manager

    1 week ago

    Bloomington, United States City Wide Facility Solutions Full time

    Job OverviewAre you seeking a position that involves fieldwork? City Wide Facility Solutions promotes remote work with occasional office visits (local candidates only). The total compensation for this role is anticipated to be between $75,000 and $85,000, complemented by an uncapped commission structure for those aiming for higher earnings. This position...

  • Site Coordinator for Early Childhood Programs

    1 week ago

    Bloomington, Indiana, United States South Central Community Action Program Full time

    Job OverviewLocation: Lindbergh - Bloomington, IN Position Classification: Full-Time/Non-Exempt Position SummaryThe Site Coordinator plays a pivotal role in overseeing the educational programs at designated Head Start locations. This position is essential for supervising staff and fostering parental involvement, while managing the daily operations of the...

  • Program Operations Manager

    4 days ago

    Bloomington, Illinois, United States GCI, Inc. Full time

    About GCI, Inc.:GCI, Inc. is committed to delivering excellence, integrity, and professionalism in all our endeavors. Our dedicated team provides high-value mission solutions across various domains, including Data Analytics, Software Development, Engineering, and more. We focus on fostering trusted partnerships with our clients and industry stakeholders to...