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Performance Improvement Manager

2 months ago

St Louis, United States BJC HealthCare Full time

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

As on-site Operational Excellence (OE) leader, responsible for coaching key stakeholders on best practice implementation of the high reliability system including providing perspective on how to solve operational problems and improve performance; increasing organizational problem-solving capacity through expert instruction; and offering encouragement and support through constructive feedback.

Responsibilities

Serve as Executive level coach on the effective utilization and employment of the BJC High Reliability System and Operating Model and drive the overall transformation towards a highly reliable organization while building organizational capability of OE competencies including: Lean Leadership, Problem Solving, Continuous Improvement, Project Management, Facilitation, Coaching and Standardization. Establish themselves as a valued advisor to Senior Leadership, including Presidents, Vice Presidents, Directors, Managers and Supervisors, to understand the business, analyze opportunities including its ROI, estimate resource needs, define scope, initiate and execute on local and enterprise-level initiatives. Act as an internal consultant to all levels of the organization, from executive to front-line, in support of strategy deployment and catch ball activities; facilitate the development of sustainable tactics, incorporate high reliability practices to facilitate progress and achieve strategic objectives. Drive a culture of continuous improvement and problem-solving through the deployment of the BJC's High Reliability System, Our BJC Values, Leadership Skills and deliver on the Operational Excellence vision. Deliver on moderate to complex improvement initiatives while acting as a coach and mentor to all internal teams, facilitating workshops and technical training, openly sharing OE knowledge, and employing rapid improvement tactics to accelerate results.

Minimum Requirements

Education

Bachelor's Degree

Experience

5-10 years

Supervisor Experience

No Experience

Preferred Requirements

Education

Master's Degree

Experience

10+ years

Licenses & Certifications

Lean Certification Lean/Six Sigma Black Belt Project Management Prof

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

  • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
  • Disability insurance* paid for by BJC
  • Pension Plan*/403(b) Plan funded by BJC
  • 401(k) plan with BJC match
  • Tuition Assistance available on first day
  • BJC Institute for Learning and Development
  • Health Care and Dependent Care Flexible Spending Accounts
  • Paid Time Off benefit combines vacation, sick days, holidays and personal time
  • Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer