Director of Housekeeping

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

We are looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the Director of Rooms, you will be responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms and public areas within the hotel. You will also be responsible for the growth of the department in relation to guest service and colleague satisfaction. Let’s take your career to new heights.

What you will be doing:

• Manage strategic planning and implementation processes for the Housekeeping department
• Maintain ownership and awareness of the departmental operating budget
• Ensure effective resource allocation, including scheduling and vacation planning
• Establish goals, measurements and results for the department
• Effectively recruit, select and develop an effective team
• Promote high morale through recognition and removal of identified barriers
• Coordinate the delivery and installation of new FF&E for renovation projects
• Maintain awareness of industry trends and implement enhancements to products and services
• Track and address all guest comments and concerns
• Ensure rooms and service standards are implemented and audited for quality and consistency
• Develop and update job descriptions and standard operating procedures for the department
• Develop and maintain files on furniture, seating, and bedding for guest rooms and public areas, including equipment that relates to five-year capital plans
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Oversee effective performance management processes
• Monitor and revise departmental health and safety tools including WCB and WHMIS training programs
• Comply with all safety regulations, promoting a clean and safe work environment
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• 3 years of previous Hotel Rooms Division leadership or management required
• Department Head experience in a hotel Rooms Division an asset
• University degree or college diploma in hospitality management an asset
• Strong communication skills both written and verbal
• Proficient in the use of relevant software an asset (eg. Microsoft Office, Micros Fidelio Opera)
• Proven ability to successfully lead and motivate colleagues
• Highly organized and energetic, with a proactive approach to getting the job done
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk throughout shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS