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Hotel Front Office Manager

4 months ago

Raleigh, United States Homewood Suites Raleigh Full time

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now Responsibilities: • Hold responsibility for the front desk budget and order any necessary office supplies • Compile occupancy reports and financial information for the general manager • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest Qualifications: • 1 year of previous experience working in the hospitality industry • Experience with MS office and bookkeeping skills desired • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Applicants must have a high school diploma or GED • Possess excellent management skills, communication skills, and multitasking skills

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