Front Office Manager

3 months ago

Raleigh, United States AC Hotel Raleigh North Hills Full time
Description

We are hiring a Front Office Manager.

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

• Maintains guest service as the driving philosophy of the hotel.

• Personally demonstrates a commitment to guest services in responding promptly to guest needs.

• Is committed to making every guest satisfied.

• Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.

• Develops added value customer service programs.

• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

• Meets or exceeds hotel guest satisfaction measures.

• Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management

• Acts as manager on duty for hotel and manages front desk operations.

• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.

• Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers

• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

• Produce accurate financial reports on time.

• Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

Human Resources

• Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.

• Maintains a positive, cooperative work environment between staff and management.

• Emphasizes employee selection, training and development as a way of doing business.

• Ensures all hotel employees know hotel objectives.

• Ensures personnel files are accurate and comply with both local and federal laws and regulations.

• Administers personnel policies fairly and consistently.

• Resolves employee grievances in a fair and timely manner.

• Ensures employees understand policies, pay procedures, bonus plans and benefits.

• Helps develop management talent by acting as a mentor for direct reports.

• Ensures completion of training objectives and development plans.

• Monitors and maintains acceptable turnover levels.

Safety and Security

• Knows local health and safety codes and regulations that apply to the hotel.

• Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

• Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.

• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Operations

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.

• Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.

• Has acceptable property quality audits.

• Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits:

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Source: Hospitality Online

  • Front Office Manager

    3 weeks ago

    Raleigh, United States Hilton Raleigh North Hills Full time

    Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...

  • Assistant Front Office Manager

    1 week ago

    Raleigh, United States Hilton Raleigh North Hills Full time

    Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...

  • Hotel Front Office Manager

    1 week ago

    Raleigh, United States Renaissance Raleigh North Hills Hotel Full time

    DescriptionThis position is for an experienced Full Service Hotel Front Office Manager. If you do not have 2-3 years of Hotel Front Office Managerial experience please do not apply, as your application will not be considered*** Marriott PMS System is a MUSTRole Responsibilities:The Front Office Manager is responsible for the success of the front desk, for...

  • Front Office Coordinator

    2 weeks ago

    Raleigh, North Carolina, United States Auro Hotels Full time

    Position Title: Front Desk Agent/GSASalary: $12-$14 (Based on Experience)Job Category: Front OfficeJob Overview:The Embassy Suites Raleigh Crabtree is in search of a committed Front Desk Agent/GSA. The primary responsibility of this role is to warmly welcome and assist guests in a professional manner. This includes registering guests, providing prompt and...

  • Front Office Coordinator

    3 days ago

    Raleigh, North Carolina, United States Epiq Full time

    Job Summary:Epiq is seeking a highly organized and detail-oriented Front Office Coordinator to provide exceptional receptionist services to our clients. As a key member of our team, you will be responsible for ensuring a seamless and professional experience for our clients and their staff.Key Responsibilities:Front Office Support: Provide administrative...

  • Front Office Operations Specialist

    1 week ago

    Raleigh, United States Raleigh Orthopaedic Clinic Full time

    Job DescriptionJob DescriptionFront Office Specialist - Full-Time Position - Edwards Mill Office Location. The Front Office Specialist performs routine clerical duties associated with registration and exiting of patients; maintains positive relationships with patients, family members and other visitors and fellow employees.Requires experience dealing with...

  • Hotel Front Office Director

    5 days ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly experienced and skilled Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel management team, you will be responsible for ensuring the success of the front desk, maintaining guest satisfaction, and managing all areas of the hotel according to brand standards.Key ResponsibilitiesGuest...

  • Hotel Front Office Director

    3 days ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Job DescriptionJob Summary:The Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met, and managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality.Key Responsibilities:Guest Service:Maintains...

  • Front Office Operations Coordinator

    1 week ago

    Raleigh, North Carolina, United States Raleigh Orthopaedic Clinic Full time

    Job SummaryRaleigh Orthopaedic Clinic is seeking a highly organized and detail-oriented Front Office Operations Specialist to join our team.Key Responsibilities:Perform routine clerical duties associated with patient registration and exiting.Maintain positive relationships with patients, family members, and other visitors.Provide excellent customer service...

  • Front Office Operations Coordinator

    1 week ago

    Raleigh, North Carolina, United States Raleigh Orthopaedic Clinic Full time

    Job SummaryRaleigh Orthopaedic Clinic is seeking a highly organized and detail-oriented Front Office Operations Specialist to join our team.Key Responsibilities:Perform routine clerical duties associated with patient registration and exiting.Maintain positive relationships with patients, family members, and other visitors.Provide exceptional customer service...

  • Office Relocation Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Storr Office Environments Full time

    Exciting Career Opportunity: Join Storr Office Environments as a Full-Time Office Relocation Specialist. Work alongside a dedicated team focused on delivering exceptional customer service and achieving high performance. Enjoy a competitive hourly wage of $20.00. If you thrive on challenges, approach tasks with humility, and possess strong problem-solving...

  • Chief Operations Officer

    2 weeks ago

    Raleigh, North Carolina, United States Storr Office Environments Full time

    ORGANIZATION AND CULTURAL OVERVIEW:For over a century, Storr Office Environments has established itself as the premier provider of new and pre-owned office furnishings and associated services in the Raleigh/Greensboro area.Our mission is to serve as your comprehensive solution for inspiring workspaces. We achieve this through consistent communication and...

  • Reception/Front Office

    2 months ago

    Raleigh, United States Paws At Play Full time

    Job DescriptionJob DescriptionWe are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the...

  • Front Desk Receptionist

    1 month ago

    Raleigh, United States Innovative Talent Solutions Full time

    Job DescriptionJob DescriptionFront Desk Receptionist - BilingualBilingual Front Desk Receptionist urgently needed to work for an established Raleigh company!What You’ll Get:The Front Desk Receptionist’s benefits include a competitive compensation, major medical and dental after 90 days, and a 401K plan with company match. In addition, you’ll enjoy a...

  • Front Desk Receptionist

    1 week ago

    Raleigh, United States Innovative Talent Solutions Full time $17 - $18

    Job DescriptionJob DescriptionJob SummaryFront Desk Receptionist - BilingualBilingual Front Desk Receptionist urgently needed to work for an established Raleigh company!What You’ll Get:The Front Desk Receptionist’s benefits include a competitive compensation, major medical and dental after 90 days, and a 401K plan with company match. In addition,...

  • Front Desk Associate

    3 days ago

    Raleigh, North Carolina, United States PEG Hospitality Group,Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PEG Hospitality Group, Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Registration and Room Assignment:...

  • Office Administrator

    5 days ago

    Raleigh, North Carolina, United States Hays Recruitment Full time

    About the RoleWe are seeking an experienced Office Administrator to join our team at Hays Recruitment. As an Office Administrator, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to the team, including scheduling meetings, coordinating...

  • Medical Office Coordinator

    3 days ago

    Raleigh, North Carolina, United States American Family Care Raleigh Brier Creek Full time

    Job OverviewAmerican Family Care Raleigh Brier Creek is seeking a highly organized and detail-oriented Medical Office Coordinator to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesRegistration and...

  • Ambulatory Surgery Center Business Office Manager ASC

    1 week ago

    Raleigh, United States Clinical Management Consultants Full time

    A unique opportunity is readily available as an Ambulatory Surgery Center Business Office Manager ASC in North Carolina.  This Ambulatory Surgery Center is affiliated with a reputable health system in the area, and is specialized in general surgery, urology, gynecology, pain, and ortho procedures. The Surgery Center is rapidly growing, and is expected to...

  • Front of House Manager

    1 week ago

    Raleigh, United States Stars and Strikes Full time

    Job DescriptionJob DescriptionStars and Strikes Family Entertainment Center is seeking an experienced Front of House Manager who is ready to be part of a high volume, fast-paced restaurant in a growing company.As the FOH Manager, you will be responsible for the restaurant, bar, and lane service, ensuring that we exceed our guest's expectations while...