Bellperson

1 month ago

City of Industry, United States Pacific Palms Resort Full time

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.   To park and return vehicles promptly, courteously and safely.  To provide assistance & services for guests in order to ensure guest satisfaction. This position pays $16.00/hour 

Responsibilities

To assist in the transport and storage of guest luggage. To assist with guest packages.transport to guest room transport to guest meeting rooms. To properly "log" all trips originating from the "Bell Stand" on the Bell/Valet Activity Log. Responsible for a clean and "smart" appearance of uniforms and self. Knowledgeable about all Resort amenities. Proper posting of positions/locations. Complete Valet Parking forms Park guest’s vehicles Retrieve guest’s vehicles Assist guests with luggage when necessary Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name. Escorting guests to room Be able to give room information ensuring proper operation of guest room facilities Able to work professionally under pressure Have property knowledge to give directions to guests Lift heavy objects up to 50lbs Be able to listen and respond to guest needs Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants Keeping Storage area and office area clean and organized Keeping Bell Carts polished Assist Engineering in placing rain mats and caution signs out when rain starts Ensure cleanliness of Valet Drive and South Patio Safely transport guests within the bounds of Resort Courtesy Shuttle Maintain resort vehicles to ensure cleanliness and safe operation Delivering newspapers, Express Checkouts, Faxes to guest rooms Answering phone to provide information Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage. Unloads the baggage from the car or taxi and assists guests inside the Resort. Directs guests to the Front Desk. Calls taxi or shuttle for guests as needed Assists the Bell Captain with all luggage storage and retrieval Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort. Controls the traffic flow in and out of the Valet Drive Notifies the Front Desk of VIP arrivals whenever possible Any and all reasonable requests of management

Qualifications

Must possess excellent verbal & written communication skills.  Must have good math skills.  Able to stand for long periods of time. Must be able to exhibit excellent face to face customer service skills.  Willing to work varied shifts and days.   Must have a professional attitude and appearance.   Must possess a Valid Driver's license  Must possess a driving record free of citations, at fault accidents for a period of up to 3 years. Excellent customer service practices Adherence to departmental and property standards and procedures Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff

Source: Hospitality Online

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