IT Support Technician

2 weeks ago


Middletown, United States Brooksource Full time
IT Support Technician

Contract role from 10/28 - 12/21

Brooksource is seeking an IT Support Technician to join our Fortune 500 client If you are looking to uncover your full potential and grow career in technology, this team is a great fit. In this role you will work within a collaborative environment to design, develop, and deliver custom solutions that make a big impact.

Responsibilities:

Incident Resolution
Resolve first level service calls in a timely, accurate, and professional manner.
Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
Respond to identified performance issues.
Follow established operational processes and procedures and uses the Enterprise tools available.
Evaluate documents, prioritize, and resolve support calls.
Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
Logs and tracks issues using an automated Service Management System.
Interact and collaborate with various corporate departments and store personnel.

System Support
Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
Create and Monitor vendor service calls.
Develop an understanding and knowledge of the operating environments, policies, and procedures.
Perform routine and regular preventative maintenance.
Provide support in development and maintenance of operational procedures.
Accept, sets up, and test new hardware, peripherals, and software.
Adhere to procedural and security standards.
Administer asset inventory management

Devices Used
Windows PC's and Laptops
Windows Tablets
Touchscreen monitors
Zebra TC8000's and WT6000's w/RS5000 ringscanners
HP printers
Zebra & Datamax label printers
In-building network hardware & AP's (Cisco)
Bluetooth and tethered hand scanners
Chromebox thin clients
Android tablets

Minimum Requirements:
Excellent problem solving skills
Basic technical understanding of the various hardware, software and networking systems being supported.
Ability to work as part of a team as well as independently
Excellent communication and organization skills.

About Eight Eleven Group

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity,

Job Type: Contract

Experience:
Help desk: 1 year (Preferred)

Work Location: In person

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