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Training & Engagement Manager

4 months ago

Seattle, United States Pinkerton Consulting & Investigations, Inc. Full time
The Training & Engagement Manager, assigned to one of Pinkerton's largest global clients, will support the design and delivery of training and engagement programs that engage and develop high-performing personnel who are fully capable of meeting and exceeding their work requirements. This position may be located either in Seattle, Washington or Arlington, Virginia.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide subject matter expertise in the area of learning and development and workforce engagement.
  3. Advise teams on training-related matters, including emergent issues and new practices/requirements.
  4. Conduct needs analysis and governance activities to design or develop suitable training solutions to support ongoing operational needs and workforce development requirements.
  5. Directly assist with the identification and development of improvement opportunities and other growth or best-practice initiatives globally.
  6. Conduct engagement sessions, audits, investigations, and other activities to prevent, detect or resolve potential non-compliances or training deficiencies.
  7. Use effective leadership, communication and facilitation skills to support personnel to achieve the required standards of performance and compliance against program requirements.
  8. Utilize learning analysis techniques to understand desired learning outcomes and negotiate the proper learning solution for the identified need.
  9. Evaluate current practices, procedures and service arrangements and lead the implementation of improvements and/or propose viable solutions to achieve efficiency gains.
  10. Maintain highly accurate documentation/record-keeping in support of training outcomes.
  11. Build strong positive relationships providing a positive impact on stakeholder/team performance.
  12. Facilitate opportunities to develop and share best practices amongst key stakeholder groups.
  13. Be invested in the success of the learners, key stakeholders and organizations.
  14. Support any other operational or account management activities, as required.
  15. All other duties, as assigned.
Education, Experience, and Certifications:

Degree or similar qualifications in adult/workforce focused education and/or training plus corporate instructional design experience and five years in an adult-learning institution or senior vocational trainer role. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Strong familiarity with learning management systems (LMS) administration.
  • Working knowledge of adult learning theory, curricula, mixed-mode training delivery, and instructional design.
  • Understanding of online, virtual, and classroom training and workplace coaching.
  • Knowledge of needs analysis, assessments, design, and training program evaluations.
  • Knowledge of learning and development concepts, solutions, frameworks, and methodologies.
  • Working understanding of accessibility requirements.
  • Clear and concise written and verbal communication skills.
  • Effective client orientation and results driven.
  • Strong root cause analysis and problem resolution skills.
  • Attuned to quality and best practices.
  • Able to work independently under a self-initiated mindset.
  • Computer skills; Microsoft Office and Learning Management Systems.
Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Able to work flexible hours (including after hours) to meet demands of globally dispersed team.
  • Frequent sitting and/or standing.
  • Able to work evenings, as required, to ensure the successful completion of work assignments.
  • Travel domestic and international, as required.
Salary & Benefits Information:
Rate of pay: $110000 / year.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.