People Planning Operations Analyst

1 month ago

Austin, United States Apple, Inc. Full time
Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience.

Description

We are looking for an Operations Analyst to build consistent and fair schedules for multiple stores that positively impact our employees and customers You will work alongside a team of Process Analysts to build effective schedules, through consistent and dynamic resource planning. You will be responsible to navigate the complexities of multiple stores and across multiple countries where necessary and contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn. In this role, you will be responsible for ... *Building consistent, fair, and flexible schedules to support the employee and customer experience. *Partnering with the Process Analyst to align on scheduled hours allocation, traffic analysis, and store goals. *Responsible for real-time adjustments to current published schedules to support the needs of the business. *Partnering with Process Analyst to advise on how current payroll, local payroll laws, time away, availability, and hiring trends impact scheduling performance and identify solutions to drive and deliver a high-quality schedule. *Driving timely, accurate, and consistent resource planning strategies across several locations. *Maintaining subject matter expertise of the current scheduling systems. *Attending and participating in Global Retail Support (GRS) communications regarding system enhancements, scheduling updates and training. *Compliance of scheduling rules, company policies and procedures across multiple locations and countries where applicable. *Demonstrates Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

  • 5+ years of related experience.
  • Good verbal and written communication skills in English.
  • Flexibility in your work schedule. Your work hours will be based on business needs and may include evenings and weekends.


Preferred Qualifications

  • Excellent organization and time management skills with the ability to perform multiple activities simultaneously.
  • Ability to identify scheduling trends and make adjustments accordingly.
  • Proven decision making and problem-solving skills.
  • Strong communication skills, both written and verbal.
  • Consistent track record in prioritizing, planning, and executing strategies.
  • Agile, comfortable working in a fast-paced, time critical environment.
  • Self-motivated individual who values a diverse work environment.
  • Technical expertise in resource planning systems, platforms, and workforce optimization or a related area.
  • Prior Apple Retail experience or knowledge of the Apple Retail organization.


  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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