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Call Center Representative

2 months ago

Jacksonville, United States Spherion Full time
Spherion Jacksonville is seeking a dedicated and professional Call Center Representative for our client located in downtown Jacksonville. This Call Center Representative role requires an individual with a strong background in high-level customer service, exceptional communication skills, and the ability to navigate challenging conversations with empathy and professionalism. As a Call Center Representative, you will be the first point of contact for individuals with pressing inquiries seeking legal services. There are three schedules available: Mon-Fri 8:30am - 5:30pm, Mon-Fri 2:30pm - 11:30pm, Sat/Sun 8am-8pm

Responsibilities:
- Answer and manage incoming calls in a timely and efficient manner
- Provide accurate information about our services and address individual inquiries
- Handle challenging conversations with empathy and professionalism
- Maintain detailed and organized records of interactions and transactions
- Collaborate with other team members to ensure client satisfaction
- Uphold the confidentiality and integrity of all private information

Working hours: 8:30 AM - 11:30 PM (Various Shifts Available)

Skills:
- Self-sufficient, organized, and detail-oriented
- Strong problem-solving skills and ability to think on your feet
- Proficient in using computer systems and customer service software
- Ability to work on-site and maintain a reliable presence during scheduled hours

Education:
Bachelors

Experience:
4-7 years

Qualifications:
- Proven background in high-level customer service with great tenure
- Exceptional communication skills, both verbal and written
- Ability to handle challenging conversations with empathy and professionalism

If you are a motivated and empathetic individual with a passion for providing excellent customer service, we invite you to apply for this exciting opportunity.



Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Answer and manage incoming calls in a timely and efficient manner- Provide accurate information about our services and address individual inquiries- Handle challenging conversations with empathy and professionalism- Maintain detailed and organized records of interactions and transactions- Collaborate with other team members to ensure client satisfaction- Uphold the confidentiality and integrity of all private information

experience

4-7 years

skills

- Self-sufficient, organized, and detail-oriented- Strong problem-solving skills and ability to think on your feet- Proficient in using computer systems and customer service software- Ability to work on-site and maintain a reliable presence during scheduled hours

qualifications

- Proven background in high-level customer service with great tenure- Exceptional communication skills, both verbal and written- Ability to handle challenging conversations with empathy and professionalism

education

Bachelors