Specialist, Customer Care

1 month ago


North Richland Hills, United States XPO Logistics Full time

What you’ll need to succeed as a Customer Care Specialist at XPO

Minimum qualifications:

  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

 

Preferred qualifications:

  • High school diploma or equivalent work or military experience
  • 3 years of customer service experience
  • 1 year of transportation industry experience
  • Available to work a variety of shifts
  • Familiar with CRM technology (e.g. Salesforce.com)
  • Able to identify and help implement continuous improvement solutions
  • Able to understand instructions and pre-established guidelines to perform required tasks

 

About the Customer Care Specialist job

Pay, benefits and more:

  • Competitive compensation package 
  • Full health insurance benefits available on day one 
  • Life and disability insurance 
  • Earn up to 13 days of PTO over your first year  
  • 10 paid company holidays 
  • 401(k) option with company match 
  • Education assistance 
  • Opportunity to participate in a company incentive plan 

 

What you’ll do on a typical day:

  • Investigate distressed shipment and cargo claim concerns using a variety of tools and systems     
  • Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed
  • Use internal systems to understand shipment history, answer questions, and provide information to customers
  • Support customer shipment change requests by engaging appropriate operational teams
  • Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems
  • Perform system updates to trigger operational behaviors and desired outcomes

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement .

PandoLogic. Keywords: Customer Service Representative, Location: North Richland Hills, TX - 76180

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