Lead Customer Service Specialist
1 week ago
Senior Customer Experience Representative
Position Overview:
The Senior Customer Experience Representative plays a pivotal role in ensuring a seamless customer journey during the repair process.
Company Overview
Service King has been a prominent name in the collision repair industry for over 45 years, operating 350 locations across 24 states. Our commitment is to foster a safe and rewarding work environment that empowers our employees to provide outstanding repairs and customer service.
Job Title: Senior Customer Experience Representative
Department: Operations
Reporting To: General Manager
Key Responsibilities:
- Provide exceptional customer service throughout the repair journey.
- Engage with clients, offering guidance on the repair process and ensuring their satisfaction.
- Work collaboratively with Repair Planners and leverage estimating software.
- Conduct quality assurance checks and manage administrative tasks.
Specific Duties:
- Guide customers through the repair process and outline subsequent steps.
- Facilitate the vehicle intake process, ensuring all documentation is complete and repairs are prepared.
- Maintain ongoing communication with customers and Repair Planners regarding the status of repairs.
- Perform final quality assurance checks prior to customer vehicle pickup.
- Support estimatics and undertake additional responsibilities as required.
Essential Competencies:
Core Competencies:
- Team Collaboration
- Responsibility
- Results Orientation
- Judgment
- Customer Orientation
Specialized Competencies:
- Interpersonal Communication
- Ability to Manage Multiple Tasks
- Analytical Problem-Solving
- Stress Resilience
- Proficient Written and Verbal Communication
- Independent Work Capability
Position Requirements:
Demonstrated ability to lead and collaborate effectively, prior experience in customer service, proficiency with computers and estimating software, knowledge of the collision repair industry, and legal authorization to work in the United States.
Service King is committed to providing equal employment opportunities and affirmative action without discrimination based on race, color, religion, gender, sexual orientation, national origin, veteran status, or disability.
-
Lead Customer Service Specialist
7 days ago
North Richland Hills, Texas, United States Service King Full timeLead Customer Service SpecialistCustomer Service Role in a Dynamic EnvironmentCompany OverviewService King has been a prominent name in the collision repair industry for over 45 years, operating 350 locations across 24 states. Our commitment is to foster a safe and rewarding workplace that motivates our employees to provide outstanding repairs and...
-
Lead Customer Experience Specialist
7 days ago
North Richland Hills, Texas, United States Service King Full timeSenior Customer Experience RepresentativePosition Overview:The Senior Customer Experience Representative plays a pivotal role in ensuring a seamless and satisfying experience for our clients throughout the repair journey.Company OverviewService King, a premier provider in the collision repair industry, boasts over 350 locations across 24 states and has been...
-
Experienced Customer Service Specialist
1 week ago
North Richland Hills, Texas, United States Service King Full timeSenior Customer Experience RepresentativeRole Overview:The Senior Customer Experience Representative plays a crucial role in ensuring a seamless customer journey in the collision repair industry.Company OverviewService King has been a trusted name in collision repair for over 45 years, operating 350 locations across 24 states. Our commitment is to foster a...
-
Customer Service Representative
3 days ago
North Richland Hills, Texas, United States Rollins Full time**Job Summary**We are seeking a highly skilled Customer Service Specialist to join our team at Rollins, a leading provider of pest control services. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities**Contact customers to...
-
Lead Customer Support Specialist
2 weeks ago
North Richland Hills, Texas, United States XPO Logistics Full timePosition OverviewThe Senior Customer Service Representative plays a crucial role in managing customer relationships for significant strategic and national accounts. This position requires the ability to:Establish Collaborative Partnerships: Build and maintain strong working relationships with the sales executives of assigned accounts.Resolve Operational...
-
Lead Customer Support Specialist
2 weeks ago
North Richland Hills, Texas, United States XPO Logistics Full timePosition OverviewThe Senior Customer Service Representative will act as the main point of contact for significant strategic and national clients. This role is essential in fostering strong partnerships with the sales teams associated with these accounts.Key ResponsibilitiesEstablish and maintain collaborative relationships with sales executives to ensure...
-
Lead Customer Support Specialist
2 weeks ago
North Richland Hills, Texas, United States XPO Logistics Full timePosition OverviewAs a Senior Client Relations Associate, you will be the primary point of contact for significant strategic and national accounts. Your role will involve:Building Collaborative Relationships: Establish and nurture strong partnerships with the sales executives associated with your assigned accounts.Operational Expertise: Gain a comprehensive...
-
Customer Service Representative
6 days ago
North Richland Hills, Texas, United States GritR Sports Full timeJob Summary:GritR Sports is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Customer Interaction: Greet customers as they arrive, process...
-
Customer Service Representative
1 day ago
North Richland Hills, Texas, United States GritR Sports Full timeJob Summary:GritR Sports is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Customer Interaction: Greet customers, process payments, and respond to...
-
Senior Customer Experience Representative
2 days ago
North Richland Hills, Texas, United States Service King Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Experience Representative to join our team at Service King. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care throughout the repair process.Key...
-
Customer Acquisition Specialist
5 days ago
North Richland Hills, Texas, United States Joy Pike Agency LLC Farmers Insurance Full timeJob Opportunity at Joy Pike Agency LLC Farmers InsuranceWe are seeking a highly motivated and confident individual to join our team as a Telemarketer. As a Telemarketer, you will be responsible for making outbound calls to prospective customers to learn their needs and gather information.Key Responsibilities:Verify customer information and update records as...
-
Customer Engagement Associate
2 weeks ago
North Richland Hills, Texas, United States T-Mobile Full timeCompany Overview:At T-Mobile, we prioritize your growth and well-being. Our comprehensive Total Rewards Package is designed to ensure that our employees receive the same exceptional care we extend to our customers.Compensation and Benefits:All team members benefit from a competitive base salary and a robust compensation package, which is part of our Total...
-
Customer Service Supervisor
6 days ago
North Richland Hills, Texas, United States Stericycle Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Stericycle. As a key member of our contact center, you will be responsible for overseeing the day-to-day operations, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesTeam Leadership: Directly supervise and...
-
Customer Service Representative
5 days ago
North Richland Hills, Texas, United States Five Star Ford Full timeJob DescriptionAt Five Star Ford, we are passionate about creating a best-in-class experience for our customers. As a Service Cashier, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Calculate Customer Bills: Accurately calculate customer bills using our...
-
Food Service Team Member
3 days ago
North Richland Hills, Texas, United States Southern Multifoods, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Food Service Team Member to join our team at Southern Multifoods, Inc. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesPrepare and serve food and beverages to...
-
Customer Service Representative
1 week ago
North Richland Hills, Texas, United States Preston Distributor LLC Full timeAbout Preston Distributor LLCWe are a family-owned business with over 10 years of experience in the industry. Our company values a competitive and supportive culture that has allowed us to grow and thrive over the years.Job SummaryWe are seeking high-energy individuals to join our door-to-door field department to help us meet our business needs. As a Sales...
-
Customer Service Representative
1 week ago
North Richland Hills, Texas, United States Preston Distributor LLC Full timeAbout Preston Distributor LLCWe are a family-owned business with over 10 years of experience in the industry. Our company values a competitive and supportive culture that has allowed us to grow and thrive over the years.Job SummaryWe are seeking high-energy individuals to join our door-to-door field department to help us meet our business needs. As a Sales...
-
Customer Service Representative
1 week ago
North Richland Hills, Texas, United States Preston Distributor LLC Full timeAbout Preston Distributor LLCWe are a family-owned business with over 10 years of experience in the industry. Our company values a competitive and supportive culture that has allowed us to grow and thrive over the years.Job SummaryWe are seeking high-energy individuals to join our door-to-door field department to help us meet our business needs during our...
-
Customer Service Representative
3 days ago
North Richland Hills, Texas, United States MAP Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at MAP. As a Call Center Associate, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Handle incoming calls in a professional and courteous mannerProvide and request...
-
Enrollment Specialist
1 week ago
North Richland Hills, Texas, United States Remington College Full timePosition OverviewRemington College is in search of a dedicated Enrollment SpecialistIf you are a driven, results-oriented individual with a background in public relations, sales, or customer service, and you possess a passion for facilitating the success of others, we invite you to consider this opportunity. We are seeking a skilled Enrollment Specialist to...