Energy Efficiency Specialist

2 weeks ago

Charlotte, United States Duke Energy Full time
Job Summary

This Energy Efficiency Specialist is responsible for performing on-site energy analysis of residential customers premise and equipment operation, educating customers by presenting findings, and motivating customers to implement cost-effective energy conservation measures to help achieve Duke Energy FPSC mandated goals. In addition to promoting energy efficiency programs, the EE Specialist is also a full service technical position responsible for offering other products and services focused on contributing to the company's other corporate goals while enhancing the customer's overall experience. The EE Specialist is responsible for all follow-through on customer's behalf with vendors, suppliers, contractors and other Duke Energy departments to resolve concerns or issues. The position works with limited supervision, must be able to balance multiple demands and competing priorities, and be willing to modify work schedule to benefit the customer, company and department. The EE Specialist uses excellent interpersonal and communication skills to translate technical information into customer friendly terms to help resolve other customer concerns and technical issues. The position also serves as a company ambassador in promoting Duke Energy at various community events such as tradeshows and home owner association presentations in support of creating awareness around energy efficiency. The position is responsible for supporting the company's efforts during storm restoration activities as part of the Logistics organization.

Responsibilities

  • Collect technical data at customer's homes or premise and analyze the operation of their equipment.
  • This will include troubleshooting equipment problems, performing specialized inspections of the duct system, attic insulation, windows, roofing, appliances, and HVAC system.
  • Provide consultation to customers regarding energy usage and operational improvements.
  • Promote appropriate and applicable Energy Efficiency programs that result in cost effective measures which satisfy customer needs, enhance customer experience, and contribute to the corporate energy reduction goals.
  • Meet required level of achievement of program sales compared to home energy checks.
  • Inspect Energy Management systems to ensure system reliability and availability to ensure compliance with Duke Energy and National Electric Code standards.
  • Resolve customer concerns and technical inquiries.
  • Responsible for all follow through on customer's behalf with vendors, supplier's, contractors and other Duke Energy - Florida departments to improve sales results and to resolve concerns or issues.
  • Investigate, troubleshoot, and negotiate damage claims with customer and /or outside contractor.
  • Follow up with each customer to ensure all expectations were met and there are no outstanding questions.
  • Participate in exhibit marketing and trade shows, achieving goals for each exhibit.
  • Contribute to success of marketing campaign by using knowledge of geographical areas and program expertise to identify targeted customers.
  • Identify opportunities for other programs and services in the customer's best interest and provide information accordingly.
  • Conduct training seminars for Call Center, Service and Line personnel to ensure all departments have a clear understanding of the Energy Management system, high bills, energy audits and energy efficiency programs.
  • Establish a strong presence/relationship local, state and/or national trade ally organizations that support our business goals and objectives.
  • Participate in meetings, forums and training sessions offered by these associations.
  • Support the company's efforts during storm restoration activities and special projects as assigned.

Required/Basic Qualifications

  • High School/GED degree
  • 3 years related work experience

Desired Qualifications

  • Bachelor's degree in Energy Management
  • In addition to desired degree, 3 years related work experience

Additional Preferred Qualifications

  • Effective analytical, problem identification, diagnostic and resolution skills
  • Knowledge of Duke Energy Customer Connect System (c4c)
  • Working knowledge of energy efficiency practices
  • Consultative sales experience
  • Strong written and verbal communication skills
  • Presentation skills
  • Experience in conflict resolution
  • General knowledge/understanding of utility regulatory environment

Read the full posting.

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