Member Engagement Director

6 days ago

Birmingham, United States YMCA Full time
Join our team in Birmingham, Alabama

Job Description

Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service? Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility? Are you innovative and forward-thinking when seeking new ways to serve the Community? If so, then we want you to be our next Member Engagement Director at the Shades Valley YMCA

Position Overview:

The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.

Qualifications

  • Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.
  • Proven experience in membership management, including recruitment, retention, and customer service.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency with business software and member management systems (e.g., Daxko Operations Software).
  • Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.

Physical Demands:
  • Ability to lift and move up to 50 pounds.
  • Regular use of a computer and ability to communicate via phone and smart devices.
  • Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.


Essential Functions

Membership Management:
  • Develop and execute strategies for member recruitment, retention, and satisfaction.
  • Create and maintain a member-focused culture, fostering relationship-building and problem-solving skills.
  • Oversee membership registration processes, including phone, walk-in, and web-based systems, in coordination with marketing efforts.

Staff Management and Development:
  • Recruit, train, and supervise staff and volunteers.
  • Evaluate staff performance, provide ongoing training, and implement strategies to motivate and achieve departmental goals.

Budget and Financial Oversight:
  • Participate in budget planning and management.
  • Monitor and manage budgets, making adjustments as needed to address variances and achieve financial targets.

Operational Excellence:
  • Ensure proper implementation and adherence to front desk procedures and business systems.
  • Maintain high standards of cleanliness and upkeep for member spaces.
  • Handle member complaints effectively, preserving dignity while reaching satisfactory solutions.

Community Engagement:
  • Organize and participate in membership events at the YMCA and in the community.
  • Build partnerships with community organizations to support health strategies and promote YMCA programs.

Data and Impact Measurement:
  • Utilize data and feedback to drive improvements in membership programs.
  • Measure program impact and effectiveness, making data-driven decisions to enhance member experiences.

Leadership and Collaboration:
  • Serve as a member of the branch management team, contributing to overall branch success.
  • Attend leadership meetings, board meetings, and other required activities.

  • Community Engagement Marketing Coordinator

    1 week ago

    Birmingham, Alabama, United States Cahaba Medical Care Full time

    Position Title: Community Engagement Marketing Coordinator Reporting To: Marketing & Creative Manager Objective: Cahaba Medical Care is dedicated to enhancing healthcare access for marginalized populations. We are in search of a Community Engagement Marketing Coordinator who is passionate about health equity and service to effectively communicate our mission...

  • Client Engagement Advisor

    2 weeks ago

    Birmingham, Alabama, United States West Midlands Combined Authority Full time

    Client Engagement AdvisorWest Midlands Combined Authority is on the lookout for an enthusiastic Client Engagement Advisor to deliver outstanding support to bus operators and passengers at various transport hubs throughout the West Midlands.Provide exceptional client engagement by presenting tailored journey optionsEffectively manage and resolve client...

  • Customer Engagement Specialist

    2 weeks ago

    Birmingham, Alabama, United States Marriott Full time

    Join Our Team as a Customer Engagement SpecialistCompany: Marriott HotelsLocation: Richard Arrington Jr Blvd NAt Marriott, we believe in creating memorable experiences for our guests. With a global presence of over 6,000 properties, we are dedicated to fostering connections and enhancing customer satisfaction.Your Role: As a Customer Engagement Specialist,...

  • Customer Engagement Specialist

    1 week ago

    Birmingham, Alabama, United States Marriott Full time

    Join Our Team as a Customer Engagement SpecialistAbout Us:At Marriott, we pride ourselves on creating memorable experiences for our guests. With a global presence of over 6,000 properties, we are dedicated to providing exceptional service and hospitality.Your Role:As a Customer Engagement Specialist, you will play a vital role in enhancing the guest...

  • Director of Development

    4 weeks ago

    Birmingham, United States Non-Profit Organization Full time

    About The Adoption and Foster Care ClinicBased in Birmingham, AL, The Adoption Clinic was founded in 2002 to provide clinical health care for families pursuing international adoption. Throughout the years, the clinic has expanded to serve international, domestic, and those in the foster care system. The clinic name also expanded to reflect new services and...

  • Director of Development

    4 weeks ago

    Birmingham, United States Non-Profit Organization Full time

    About The Adoption and Foster Care ClinicBased in Birmingham, AL, The Adoption Clinic was founded in 2002 to provide clinical health care for families pursuing international adoption. Throughout the years, the clinic has expanded to serve international, domestic, and those in the foster care system. The clinic name also expanded to reflect new services and...

  • Community Engagement Coordinator

    2 weeks ago

    Birmingham, Alabama, United States Council on American-Islamic Relations - National Headquarters Full time

    Organization Overview: The Council on American-Islamic Relations (CAIR) stands as the foremost Muslim civil rights and advocacy organization in the United States. Our mission is to foster a deeper understanding of Islam, safeguard civil liberties, advocate for justice, and empower the American Muslim community. Position Title: Community Engagement...

  • Strategic Engagement Lead

    3 weeks ago

    Birmingham, United States Department for Business and Trade Full time

    Job summaryAbout OPSSDo you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you!We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade. We are here for...

  • Community Engagement Coordinator for Education

    2 weeks ago

    Birmingham, Alabama, United States Alabama Department of Education Full time

    Job Overview: The Community Engagement Coordinator for Education will play a pivotal role in fostering collaboration between educational institutions and the communities they serve. This position is dedicated to enhancing student achievement through the active participation of families and community stakeholders, creating a nurturing and cooperative...

  • Customer Engagement Specialist

    1 week ago

    Birmingham, Alabama, United States Marriott Full time

    Join Marriott as a Guest Experience ExpertAt Marriott, we believe in creating memorable experiences for our guests. As a Guest Experience Expert, you will play a crucial role in ensuring that every visitor feels welcomed and valued.Key Responsibilities:Engage with guests to understand their needs and preferences.Provide exceptional service and support...

  • Customer Engagement Specialist

    1 week ago

    Birmingham, Alabama, United States Marriott Full time

    Position OverviewAt Marriott Hotels, we are dedicated to creating memorable experiences for our guests. As a Guest Experience Expert, you will play a crucial role in ensuring that every visitor feels welcomed and valued.Key ResponsibilitiesEngage with guests to understand their needs and preferences, providing personalized service that exceeds...

  • Regional Director

    2 weeks ago

    Birmingham, United States Gallery Residential Full time

    Job DescriptionJob DescriptionJob Title: Regional DirectorDepartment: Property ManagementReports To: Director of OperationsFLSA Status: ExemptPosition Summary: The Regional Director will be directly responsible for a portfolio of multifamily properties. This position supports and executes property management strategies by implementing action plans that...

  • Director of Client Strategy

    3 weeks ago

    Birmingham, United States Covert Recruiting Full time

    Managing Director of Client Strategy - B2B Digital Marketing AgencyFull TimeRemote (HQ based in AL, with up to 25% travel)Salary ~$130-140k base with $200k OTEScope of Position:Client is seeking a dynamic and results-oriented Managing Director to join the team. The ideal candidate will be a strategic thinker with a track record of driving profitable growth...

  • Community Engagement Coordinator

    1 week ago

    Birmingham, Alabama, United States Housing Authority of the Birmingham District Full time

    Job OverviewPosition SummaryThe Resident Services Coordinator plays a pivotal role under the guidance of the Client Services Manager, overseeing the daily operations of community centers affiliated with the Housing Authority of the Birmingham District (HABD). This role encompasses the orchestration of activities and programs, as well as fostering external...

  • Executive Director

    3 days ago

    Birmingham, Alabama, United States Domino's Franchise Full time

    Job DescriptionExecutive Director of Store OperationsAs an Executive Director of Store Operations at Domino's Franchise, you will be responsible for overseeing the daily operations of a single store. This role requires providing overall leadership and supervision over store operations, and being accountable for achieving operational standards, food safety,...

  • Director of Global Education and Partnerships

    7 days ago

    Birmingham, Alabama, United States UAB Full time

    Job SummaryThe University of Alabama at Birmingham (UAB) Office of Education Abroad seeks a highly skilled and experienced professional to serve as an Associate Director of Education Abroad and Global Engagement. This key leadership role will be responsible for administering all aspects of Education Abroad programs, including credit-bearing and international...

  • Manager of Patient Engagement

    2 weeks ago

    Birmingham, Alabama, United States The University of Alabama at Birmingham Medicine Full time

    Compensation: $77,640 - $126,170/ Annual Join the Team at UAB Medicine: UAB Medicine stands as Alabama's largest single-site employer, managing a vast network of over 1,200 beds and more than 200 clinics. As a key member of our organization, you will play a pivotal role in enhancing the patient experience across our healthcare facilities. Key...

  • Director of Event Planning

    2 weeks ago

    Birmingham, United States Renaissance Ross Bridge Golf Resort and Spa Full time

    Director of Event Planning (Hotel/Conference Center) Job Category : Management Requisition Number : DIROF014697 Posted: July 10, 2024 Full-Time On-site Locations Ross Bridge Birmingham, AL 35226, USA Description As a member of our resort leadership team, the primary role of a Director of Event Planning is to function as the Strategic Business Leader of Event...

  • Client Engagement Specialist

    2 weeks ago

    Birmingham, Alabama, United States Alyssa Holloway - State Farm Agent Full time

    Position OverviewA dynamic State Farm Agent is in search of a dedicated professional to become a vital part of their successful team as a Client Engagement Specialist.State Farm Agent Team Member. We are looking for an enthusiastic individual eager to contribute to our business growth through meaningful interactions and exceptional customer service.If you...

  • **Strategy Director

    5 days ago

    Birmingham, Michigan, United States PDX Full time

    About the RoleWe are seeking a highly experienced Strategy Director to join our team at Publicis Digital Experience (PDX). As a key member of our strategy team, you will be responsible for developing and executing customer experience strategies that drive business growth and customer engagement.Key ResponsibilitiesLead Cross-Functional Teams: Collaborate...