Patient Services Associate

4 weeks ago

Ann Arbor, United States University of Michigan Health System Full time
How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team address your specific interest in the position, and outline skills and experience that directly relate to this position.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?
  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Responsibilities*

The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day.

In each of the clerical roles our team is expected to:
  • Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients' day of surgery.
  • Exhibit courtesy, exemplary customer service, and professionalism.
  • Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience.
  • Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests.
  • Use multiple software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner.
  • Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives.
  • Communicate, trouble shoot and escalate concerns and issues.
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others.
  • Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists.
  • Work as a team member to ensure consistency and efficiency.
  • Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone.
  • Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work

Required Qualifications*
  • High School diploma or GED.
  • 2-3 years of related experience
  • Ability and willingness to cover >1 location on an occasional basis.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Ability to communicate effectively.
  • Demonstrated active listening, written, verbal and information technology skills.

Work Schedule

Afternoons: Monday - Friday, 1:30pm - 10pm

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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