Patient Services Senior

2 weeks ago

Ann Arbor, United States University of Michigan Full time

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Responsible for the coordination of daily functional supervision for the clerical team. * Provides interpretation and instruction for policies, procedures, and practices. * Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members. * Provides in service training and onboarding for new clerical staff. * Participates with leadership team to ensure effective clinical operations. * Lead team huddles and encourage process improvement. * Efficiently check patients in and out for their clinic appointments. * Schedule patients for follow up appointments at check out. * Maintains clinic calendar, rescheduling patients after clinic closures. * HIM and POC scanning including PT notes, diaries, testing, labs, notes, letters, record sets- and notifies appropriate physicians. * Handles incoming and outgoing faxes regarding new plans of care, progress, and discharges for patients in physical therapy. * Retrieves records from patients, outside facilities, ROI. * Follows up on patients who cannot be contacted by nursing by sending them a letter requesting a call back. * Actively comb provider schedules for appropriateness. * Monitors weekly schedules for cancellations and contact patients to move up appointments. * Work prior day?s schedule to look for patients who didn?t check out and video/tele visits so no follow up tasks are missed. * Assist patient with insurance codes. * Obtains physician signatures in SignNow * Tracks, reorders, and distributes supplies for MBCP. * Sends work orders to Support Services for office repairs, general maintenance, housekeeping, following tickets through completion. * Creates and sends out administrative meeting agendas and minutes. * Sort and distribute physician mail. * Assist in FMLA, medical, and return-to-work/school paperwork management. Required Qualifications* * High School Diploma or GED. * 5+ years of experience. * Knowledge of basic medical terminology. * Demonstrated ability to lead a team or project. * Experience facilitating and coordinating a patient?s continuum of care, as well as, identifying and recommending appropriate resources available. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. Desired Qualifications* * Bachelor?s degree in a health related field, Business Administration or other related field. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

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