Patient Services Associate

3 weeks ago


Ann Arbor, United States University of Michigan Full time

Summary

Provide prompt and courteous assistance to the Radiologists and all internal and external customers.

Responsibilities*

Provides prompt and courteous assistance to the Radiologists and all internal and external customers, following the Radiology Gold Service stands. Work closely with Technologists, Clerical Staff, and Radiologists to coordinate and facilitate timely availability of images for interpretation and communication of results to referring physicians and departments across the health system. Identify and make recommendations for improvements in processes and procedures. Responsible for follow through and closure of patient care related requests. Communicate with technical support teams to report issues and correct reporting and study errors. Upload outside exams in to Radiology systems. Process requests to send Radiology records to patients and outside hospitals. Perform a variety of clerical duties such as work processing, answering phone calls emails, and preparing paperwork as necessary. 

Required Qualifications*

High school diploma or equivalent 2 -3 years of experience. Exceptional interpersonal skills and ability to work well within a team setting. Communicates effectively. Demonstrates active listening, written, verbal and information technology skills. Excellent attendance Ability to multitask

Desired Qualifications*

Knowledge of health system policies and procedures Knowledge of Sectra, EPIC, and Life Image

Work Schedule

Monday-Friday 10am-6pm, every other weekend 8am-4pm Saturday and Sunday

Work Locations

UH B1D

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Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the



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