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Assistant Executive Housekeeper | Comfort Inn

2 months ago

Newark, United States Shaner Hotel Full time
ABOUT THE TEAM

Get a great night's rest in the newest hotel at Newark Liberty International Airport. Conveniently located outside of Downtown Newark with picturesque views of the New York City skyline and Newark Liberty Airport. Guests will enjoy friendly service, a variety of comfortable perks and modern amenities. Rooms and suites feature a whole new look and feel-plush bedding, complimentary Wi-Fi, a work desk, k-cup coffee maker, 55-inch Smart LCD TV's, microwave, and refrigerator. Start your day in your cozy bed with a complimentary Hearty and Healthy breakfast. Our new hotel will feature The Gateway on the 9th restaurant and lounge featuring cuisines and great views of the area. In town flying in for business, we offer an on- site multi-purpose flexible meeting space that seamlessly converts to serve a variety of uses.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

JOB DESCRIPTION

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
  • Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
  • Handle guest complaints ensuring guest satisfaction.
  • Train and develop team members and ensure all required training is complete according to standards.
  • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Manages all aspects of employee performance to ensure productivity and a quality work environment.
  • Performs housekeeping, laundry, and houseperson functions whenever necessary.
  • Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications
  • Minimum 1 year of housekeeping experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.