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Market Conduct Examiner

2 months ago

Salt Lake County, United States State of Utah Full time

Do you have experience in the property/casualty insurance industry such as claims adjusting, underwriting, or as part of a special investigation unit? Do you have an extensive knowledge of insurance laws, rules, and regulations? Can you conduct thorough investigations and prepare reports of your findings? Are you skilled in communicating and resolving insurance customer complaints, including conflict resolution? If you answered yes to these questions, and approach your work with a focus on customer service, join our team as a full-time Market Conduct Examiner
 
Principal Duties
As a Market Conduct Examiner, you will:
  • Investigate and respond to inquiries and complaints relating to Property & Casualty (P&C) insurance issues from consumers, insurers, agents, and other entities on P&C insurance misconduct.
  • Conduct, or participate in, market conduct examinations of insurance companies.
  • Negotiate outcomes between consumers, insurers, licensees, and the department.
  • Compile cases and write investigative reports.
  • Assist the department attorneys in developing your cases for hearing.
  • Testify in court when needed.
  • Communicate information and ideas clearly and concisely in writing, in person, or by phone.
  • Read and understand information and data presented in order to draw a fact based conclusion.
  • Research, interpret and apply federal and state insurance regulations, rules, policies and procedures.
 
The Best Qualified Candidate
The best qualified candidate for this position will have:
  • 5 or more years of experience in the P&C insurance industry. 
  • 5 or more years of experience conducting investigations and compiling a case.
  • 5 or more years of experience in conflict resolution and resolving customer complaints.
  • Extensive knowledge of insurance rules, regulation, policies, and procedures.
  • Strong, well-rounded computer and writing skills.
Requirements
  • Market Conduct Examiners are required to travel throughout the state to conduct investigations. You must have a valid driver's license to be considered for this position as per Utah Administrative Code R27-7.
  • If you are currently licensed with the Insurance Department, your license will be suspended while you are employed by the Department. Your license can be reactivated once you are no longer employed by the Department.
 
Why You Should Join Our Team
The Insurance Department prides itself on a small, family-like environment with support from management and co-workers. In addition to our comprehensive and competitive  benefits package, we provide a great work/life balance and a chance to truly help the citizens and insured parties in Utah to receive fair and honest insurance coverage.
 
The Agency
The  Utah Insurance Department is part of the U.S. insurance regulatory framework, which is a highly coordinated state-based national system designed to protect policyholders and to serve the greater public interest through the effective regulation of the U.S. insurance marketplace.

Working Conditions & Physical Requirements

  • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
  • Utah law prohibits an employee of the Utah Insurance Department to continue or initiate a monetary relationship, except as a policy holder, with an insurance agency or brokerage firm, insurance service organization, insurance adjuster, insurer, or person affiliated with an insurer. If the chosen applicant has a monetary relationship as described, that relationship must be inactivated prior to employment.
  • DHRM rules apply for promotions/transfers.