Front Desk Agent

3 months ago

Austin, United States Pathfinder Hospitality Full time
Job DescriptionJob Description

Hotel Front Desk Agent

Mic check 1-2. Calling all customer service rockstars We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home.

If you are missing a few skills or qualifications, no problem We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today

About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum

Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

  • Accountability: We honor our commitments and each other with reliability and responsibility.
  • Collaboration: Everyone's thoughts and opinions are important.
  • Empowerment: We learn from our successes and failures and strive to evolve as we grow.
  • Engagement - We are ambassadors in all aspects of our industry through advocacy.
  • Innovation: We use creativity to turn the Ordinary into Extraordinary
  • Integrity: We honor our promises and fulfill our commitments.
  • Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
  • Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today

Minimum Qualifications:

  • Customer service experience is essential. Hotel front desk experience is a plus, but not required.
  • Fluency in multiple languages such as Spanish and English is a plus, but not required.
  • Excellent communication and interpersonal skills with a positive and friendly attitude.
  • Strong problem-solving skills and ability to multitask.
  • Proficiency in computer skills.
  • Knowledge of the local area is helpful.
  • Ability to work weekends and holidays.
  • Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.

Responsibilities: This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.

  • Serve as a hotel brand ambassador: you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Additionally, you will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings, contributing to enhanced brand awareness and increased sales.
  • Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
  • Process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.
  • Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
  • Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
  • Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
  • Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
  • Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.

Compensation/Pay: $15 - $16

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

  • 8 paid holidays, flexible PTO and Vacation
  • Birthday Pay
  • Additional paid time off for Community Involvement
  • Health Insurance
  • IRA Match Program
  • Mental Health & Wellness Program including a Life Coach
  • Employee Development Program
  • Discounted hotel stays for brands within our portfolio

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