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Front Desk

5 months ago

Austin, United States Jefferson Dental and Orthodontics Full time
Job DescriptionJob DescriptionWho Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You’ll Do

  • Provide excellent customer service to patients
  • Be the first impression welcoming patients to the office and the final friendly face they see after their visit
  • Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We’re Looking For

  • Someone dedicated to going above and beyond to ensure the best customer service and experience
  • Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
  • Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks

  • Competitive pay and bonus structure – starting salary $13/hour and bonuses of up to $800/month*
  • New Grads welcome
  • Growth and advancement opportunities for leadership roles
  • Vacation and PTO
  • $25,000 of Company-paid Life Insurance
  • Wide variety of additional benefits including:
  • Medical
  • Dental
  • Vision
  • Short-term and Long-term Disability
  • Health Saving Account
  • Flexible Spending Account
  • Dependent Care Spending Account
  • Supplement Life Insurance for you or your dependents
  • 401(k)
  • Accident
  • Critical Illness
  • Identity Protection
  • Team Member Assistance Program

Basic Qualifications

  • Customer service experience
  • High School Diploma or equivalent required
  • Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

  • Dental office management experience, especially in a multi-specialty office, highly preferred
  • Knowledge of Dentrix and Dolphin dental software
  • CPR-BLS, RDA, or other related dental certifications

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